Amex letter: Payments to your account should be made from a bank account in your name

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MarchitielloMarchitiello Forumite
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As per the title, any of you have received this letter? I have three personal cards at the moment with my wife an additional card user on two of them, plus she has one of her own that she use for small personal purchases.

She receive this letter yesterday whilst I did not. 

Wondering how many received such a letter and if you have called Amex CS what was the feedback? 

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  • WillPSWillPS Forumite
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    I haven't. I typically pay my fiancée's credit card by debit card, sometimes a joint one, sometimes hers but occasionally mine.

    I wonder why they care...
  • lr1277lr1277 Forumite
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    Some discussion about this on Head for Points yesterday.
    Apparently some people put their business expenses on their personal Amex then pay it off using their business current account.
    Some people suggested it might be to do with AML regulations.
    There are at least two dedicated threads on HfP. I think one thread had the title along the lines of ‘terrible Amex CS’. The other thread had a title relevant to the topic.
    HTH
  • edited 23 July 2022 at 3:39PM
    WillPSWillPS Forumite
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    edited 23 July 2022 at 3:39PM
    Thanks for that. It does appear to be a clampdown on using business accounts to pay off personal cards.

    This makes sense for Amex as they make a significant amount more from their Business products. It'd be interesting to know if Business card holders have received a notification that they must use a Business account to pay off their cards... 
  • MarchitielloMarchitiello Forumite
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    As few of the posters on Head for Points stated, very similar scenario to them as it is a personal card that received payments mostly from a Joint account and probably once, 2-3 years ago, a direct payment from me for something my wife bought for me when she did not have her wallet and the only card on her Apple Wallet were her own CC.

    so it is not only on business card /business scenario, and as I cannot believe it was the payment from me from so long ago , it must be the shared account that triggered the letter, which it is not right at all! 
  • SandtreeSandtree Forumite
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    WillPS said:
    Thanks for that. It does appear to be a clampdown on using business accounts to pay off personal cards.

    This makes sense for Amex as they make a significant amount more from their Business products. It'd be interesting to know if Business card holders have received a notification that they must use a Business account to pay off their cards... 
    Think its a bit speculative as all it actually means is you reimburse your expenses to your personal account and then payoff your credit card from your personal account... just like all employees without a corporate card do. 

    I'd suspect its more a AML/Sanctions thing than trying to change product holdings.
  • GangaGanga Forumite
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    I asked them if its ok to pay using my bank account as its a joint account with both our names on it ,they said yes i was ok and the letter could have been worded  better.
    ITS NOT EASY TO GET EVERYTHING WRONG ,I HAVE TO WORK HARD TO DO IT!
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