We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Where do we stand?
ruby28
Posts: 64 Forumite
We made a holiday booking through an online travel company for flights and accommodation to the USA. The booking was accepted and there was no mention before we hit confirm that the booking was to be confirmed within 12 hours.
We then received confirmation of the hotel but not the flights within 12 hours. We cannot see the confirmed flights on our account at all. We also noticed that the holiday we booked has increased considerably in price today which may indicate a pricing error yesterday when we booked. The full holiday payment is pending with the bank. I can't get through to the agent to confirm either way.
Has anyone else found themselves in this situation? The terms and conditions state that holidays are not confirmed and by booking we are 'making an offer to purchase' and they will confirm in due course
We then received confirmation of the hotel but not the flights within 12 hours. We cannot see the confirmed flights on our account at all. We also noticed that the holiday we booked has increased considerably in price today which may indicate a pricing error yesterday when we booked. The full holiday payment is pending with the bank. I can't get through to the agent to confirm either way.
Has anyone else found themselves in this situation? The terms and conditions state that holidays are not confirmed and by booking we are 'making an offer to purchase' and they will confirm in due course
0
Comments
-
Who is the company?All shall be well, and all shall be well, and all manner of things shall be well.
Pedant alert - it's could have, not could of.0 -
You have not named the OTA so difficult to comment further but the highlighted is fairly normal in OTA trading terms. In fact often 24-72 hrs can be norm. You may get a call saying that they can’t obtain the flights at the price originally quoted.ruby28 said:We made a holiday booking through an online travel company for flights and accommodation to the USA. The booking was accepted and there was no mention before we hit confirm that the booking was to be confirmed within 12 hours.
We then received confirmation of the hotel but not the flights within 12 hours. We cannot see the confirmed flights on our account at all. We also noticed that the holiday we booked has increased considerably in price today which may indicate a pricing error yesterday when we booked. The full holiday payment is pending with the bank. I can't get through to the agent to confirm either way.
Has anyone else found themselves in this situation? The terms and conditions state that holidays are not confirmed and by booking we are 'making an offer to purchase' and they will confirm in due course0 -
Too late for you but it's never a good idea to book a flight via any other avenue than direct with the airline.1
-
Although some OTA’s are better than others.Expedia, Netflights - ones that seem to offer a good deal and have support if things go wrong (although Expedia offshore calls and it can be hit and miss).
Avoid - LastMinute, BravoFly, Opodo, eDreams, Kiwi, Travelgenio.0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.5K Banking & Borrowing
- 254.1K Reduce Debt & Boost Income
- 455K Spending & Discounts
- 246.6K Work, Benefits & Business
- 602.9K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards