Frustration with American Express

3 Posts

in Credit cards
I recently cashed in my voucher with British Airways after two years. I have emails from BA confirming the money was returned to American Express on 7th May. The sum is approx £1600.00.
Since then every attempt to have the money returned to me by Amex has failed. They tell me they cannot locate the money and to contact BA. Then when I send them BA's response with dates and references they just ignore. Every time I ring them I am promised an email or a call back. I never receive either. You can only speak to Customer Service when you ring and they will never transfer you to anyone. Today I have even been told their department has no manager I can speak to. This saga would be funny were it not pathetic, but I am now getting desperate and do not know where to turn.
I thought it was illegal for credit card companies to hold client money? American Express do not seem to care, it is almost because they have a credit cared tie in with BA everything is cosy and they do not want to assist. But I am so stressed out and do not know how the money returned or who to turn to. I am having sleepless nights because I need that money to pay bills and I am worried as to where it is, and if I am ever going to see it again.
Does anyone have any ideas about how I can try and get this back, or where I can go next? I am considering legal action but wonder how easy that is?
Since then every attempt to have the money returned to me by Amex has failed. They tell me they cannot locate the money and to contact BA. Then when I send them BA's response with dates and references they just ignore. Every time I ring them I am promised an email or a call back. I never receive either. You can only speak to Customer Service when you ring and they will never transfer you to anyone. Today I have even been told their department has no manager I can speak to. This saga would be funny were it not pathetic, but I am now getting desperate and do not know where to turn.
I thought it was illegal for credit card companies to hold client money? American Express do not seem to care, it is almost because they have a credit cared tie in with BA everything is cosy and they do not want to assist. But I am so stressed out and do not know how the money returned or who to turn to. I am having sleepless nights because I need that money to pay bills and I am worried as to where it is, and if I am ever going to see it again.
Does anyone have any ideas about how I can try and get this back, or where I can go next? I am considering legal action but wonder how easy that is?
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Replies
Does your statement show any sign of the refund on the dates that BA claim? If not, then it seems BA didn't process the refund correctly.
If that doesn't work, raise a formal complaint with Amex.
They don't value you enough to want to pay a FOS fee for you.