Faulty van after 2 weeks of purchase from a garage in Scotland

LoveBodyShop

Couple of weeks ago brought a 2015 van from a van sales garage in Scotland for £9,600, has 3 months AA warranty on it (yeah I hear they are pretty pointless). Drove the 3 hour journey home fine. Over the next week noticed it was losing power, not accelerating fully and now engine service light on. Was brought not on finance and for personal use, not business. As only had it a couple of weeks my preference would be a full refund. Can I request (demand as I expect they will say no!) this? Any advice much appreciated. Sleepless nights about it here. Need to contact garage about it tomorrow

Aylesbury_Duck

Take it back to them and formally reject it.  See what they say.

Alderbank

LoveBodyShop said:

Couple of weeks ago brought a 2015 van from a van sales garage in Scotland for £9,600, has 3 months AA warranty on it (yeah I hear they are pretty pointless). Drove the 3 hour journey home fine. Over the next week noticed it was losing power, not accelerating fully and now engine service light on. Was brought not on finance and for personal use, not business. As only had it a couple of weeks my preference would be a full refund. Can I request (demand as I expect they will say no!) this? Any advice much appreciated. Sleepless nights about it here. Need to contact garage about it tomorrow

As this is a consumer purchase the Consumer Rights Act 2015 empowers you to reject the van for a full refund provided the vehicle has a significant fault that was present when you bought it (as opposed to developing afterwards).
The onus is on you to prove that such a fault exists.
Are you saying that it starts and runs OK but does not accelerate as briskly as when you first collected it?
The sales garage is 3 hours away so your first step is to get the fault identified by a local garage (fairly simple job with an OBD scanner), then to determine how significant the fault is and what it might cost to fix it.

ETA:
You only have 30 days for this short term right to reject so it makes good sense to do what you propose and contact the garage (email would be best) tomorrow to inform them that you wish to reject.

MalMonroe

You can ask for a full refund within 30 days. The fact that you are in Scotland is immaterial as this is covered by the Consumer Rights Act 2015.

Don't 'request it', it is your legal right.

Say something like "under the Consumer Rights Act 2015 I am entitled to a full refund as this van you sold me is a pile of c***"

Links below for further information. 

https://www.whatcar.com/news/your-legal-rights-if-something-goes-wrong-with-your-car/n3307

https://www.which.co.uk/consumer-rights/advice/the-car-i-bought-has-a-problem-what-are-my-rights-aAnMC5b0ZzJb

https://www.moneysavingexpert.com/reclaim/consumer-rights-refunds-exchange/

From the above link on this very site -

"Something faulty? You can get a full refund within 30 days

This is a nice new addition to our statutory rights. The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days."

There's also some useful advice in the following link from Citizens Advice about what to look for when buying a used vehicle. They say 'car' but 'van' would be appropriate too, if it's for your personal use. 

https://www.citizensadvice.org.uk/consumer/buying-or-repairing-a-car/buying-a-used-car/

Alderbank

MalMonroe said:

You can ask for a full refund within 30 days. The fact that you are in Scotland is immaterial as this is covered by the Consumer Rights Act 2015.

Don't 'request it', it is your legal right.

It's only your legal right if the vehicle has a significant fault that was present when you bought it.
The next step is to help the OP to determine this.

SiliconChip

MalMonroe said:

You can ask for a full refund within 30 days. The fact that you are in Scotland is immaterial as this is covered by the Consumer Rights Act 2015.

While the purchase was made in Scotland there is nothing to suggest that the OP lives in Scotland, the 3 hour journey home may well mean that the OP lives in England.

user1977

SiliconChip said:

MalMonroe said:

You can ask for a full refund within 30 days. The fact that you are in Scotland is immaterial as this is covered by the Consumer Rights Act 2015.

While the purchase was made in Scotland there is nothing to suggest that the OP lives in Scotland, the 3 hour journey home may well mean that the OP lives in England.

True, though it doesn't really matter anyway given the CRA applies throughout the UK.

shiraz99

LoveBodyShop said:

Couple of weeks ago brought a 2015 van from a van sales garage in Scotland for £9,600, has 3 months AA warranty on it (yeah I hear they are pretty pointless). Drove the 3 hour journey home fine. Over the next week noticed it was losing power, not accelerating fully and now engine service light on. Was brought not on finance and for personal use, not business. As only had it a couple of weeks my preference would be a full refund. Can I request (demand as I expect they will say no!) this? Any advice much appreciated. Sleepless nights about it here. Need to contact garage about it tomorrow

If you want to reject it then currently the onus is on you to prove a fault exists and importantly was present at the time of purchase.

Alfrescodave

Any update now that you've contacted the garage ?

LoveBodyShop

I've been in contact with Consumer Rights Scotland and they have drafted letter which has just been sent via email.