Guarantee and lack of spares on appliance

lincroft1710

[Deleted User] said:

Does this give a means for the installer to wriggle out of some of their statutory obligations?

Absolutely not!!

It means exactly what it says, the company do not offer a guarantee on products they do not manufacture. A guarantee is in addition to your statutory rights

powerful_Rogue

[Deleted User] said:

Just dug out myT&C from the kitchen installer and there is a paragraph in it that makes me wonder now.

'All materials not manufactured by The Company are not guaranteed by The Company and are subject to the manufaturers own guarantee and after sales (e.g. all appliances, sinks, taps, baths, electrical equipment etc)'

Does this give a means for the installer to wriggle out of some of their statutory obligations because it seems to?  Surely the CRA 2015 supercedes such clauses and gives me the right to now go to the installer and say to them 'Notwithstanding the above section (of this post) I'm invoking my statutory rights on the satisfactory quality aspect (specifically durability) of the appliance you supplied and fitted during the installation'  

  Spot on.

[Deleted User]

RESULT   :Just an update on my situation.

I sent a letter of complaint to PJH (the manfacturer of the unit) on Tuesday 27th (1st class Recorded) and 2 days later (Friday 29th) they phoned me at home.  As per my letter they opted for one of the solutions that I suggested - namely replacing the entire unit (rather than providing spares to the repair agent).  They were also willing to authorise £100 towards the cost of installation as well.  I will get a suitably qualified electrician to install it - even it it effectively means just hooking the wiring up as the attachment infrastrucure (brackets, trunking etc) can just be left in place.  I cannot see this being more than £25-£50.  I expect to receive some kind of delivery note when I get it delivered (Monday 1st August) so I shall register the appliance again hoping that I will get the extended guarantee (5 year parts + 2 labour) that is provided by the manufacturer.  That is another reason to get some kind of receipt from a suitable installer/electrician as that is another part of the guarantee T&C.

I may still get back to the original kitchen installer (requesting a electrician) after the unit is delivered as they might even do the installation without charge especially when they realise that the infrastructure is in place.  5-10 mins should see the old unit removed, the new put in and connected up correctly.  No worse than putting in a induction hob (that is another story involving a dropped jar of Branston Picalilli)     

lincroft1710

In many cases if an item is replaced under guarantee, the manufacturer's guarantee does not start back at zero, but continues on from the date of purchase of the original item. So if an item with 5 yr guarantee was purchased July 2021 and replaced July 2022 then the new item would effectively only have a 4 yr guarantee

Jumblebumble

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Any manufacturer's guarantee, warrantee etc are all in addition to your statutory rights and come down to the individual T&Cs of that agreement which could well mean you have to wait indefinitely for parts. Hence why in some circumstances its better to go down the statutory route and in other cases the warrantee/guarantee 

I would add that in some cases the warranty offered by some manufacturers is worthless
For example Currys sold me some Urbanista Ear buds at good price when they went wrong Currys offered a refund as thay had no more in the same colour
Urbanistas warranty says

How does it work? If you believe this product is defective, carefully repack the unit and return the product to your authorized dealer within the warranty period, with the original proof of purchase. Your authorized dealer will replace the product, provided a defect in materials or workmanship is identified

Currys refused so I complained to Urbanista
This was their response
We don't have any control over their process

We do apologize but it's Curry that should be able to process a replacement since you're still within the warranty.

This warranty is completely worthless and is a scam

SiliconChip

Jumblebumble said:

.

Any manufacturer's guarantee, warrantee etc are all in addition to your statutory rights and come down to the individual T&Cs of that agreement which could well mean you have to wait indefinitely for parts. Hence why in some circumstances its better to go down the statutory route and in other cases the warrantee/guarantee 

This warranty is completely worthless and is a scam

But did you actually pay anything for the warranty? If not then it's worth exactly nothing, which unfortunately seems to be what you've received.

Jumblebumble

SiliconChip said:

Jumblebumble said:

.

Any manufacturer's guarantee, warrantee etc are all in addition to your statutory rights and come down to the individual T&Cs of that agreement which could well mean you have to wait indefinitely for parts. Hence why in some circumstances its better to go down the statutory route and in other cases the warrantee/guarantee 

This warranty is completely worthless and is a scam

But did you actually pay anything for the warranty? If not then it's worth exactly nothing, which unfortunately seems to be what you've received.

To be fair Urbanista have now offered to help.

[Deleted User]

New cooker hob hood unit delivered today (1st August) to my house direct by PJH.  Will now see about it being installed shortly.  Pleased with the fast outcome considering that PJH only received my letter on Thursday 28th July.

[Deleted User]

The power of complaining.  Replacement cooker hood installed by an electrician and now working again.  Earlier this morning I deposited cheque sent to me a couple of days ago to cover my costs of installation.  Good result as I have a new replacement unit working and I'm not out of pocket.