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EDF Green Energy Network Debt letter.
Hello
I was with Green Network Energy from Oct 2019 to Feb 2021. I switched to Bulb in Feb 2021, transfer went through, payments stopped. No further contact from GNE.
All good, no further contact from GNE
I have received a letter from EDF in May saying I owed them money because i owed GNE £3xx. I phoned up EDF after confirming it was them. Spoke to a Customer service advisor and asked for proof, he provided me with a meter serial number, it did not match my own, I read out my own and he confirmed it did not match. at his request i sent pictures of my meters to him asking for an acknowledgement. I did not receive one or have any further contact until today
Today I received new copy of the demand. I recontacted EDF who now have the correct serial numbers against the account and have sent me a copy of the GNE bill. this is a bill summary which has references to other bills for credits and an opening debit balance. the first three credits match the last three direct debits. there is then 3 offset payments, these credits do not match my direct debits.
I think I paid off some debt with GNE on my credit card, but do not have records past 12 months.
I have responded back to the e-mail that sent me the bill, asking for proof of the opening debt on the statement and a copy of the referenced bills.
I do not think I owe GNE any money from over 1 year ago with zero contact with them.
Thank you
I was with Green Network Energy from Oct 2019 to Feb 2021. I switched to Bulb in Feb 2021, transfer went through, payments stopped. No further contact from GNE.
All good, no further contact from GNE
I have received a letter from EDF in May saying I owed them money because i owed GNE £3xx. I phoned up EDF after confirming it was them. Spoke to a Customer service advisor and asked for proof, he provided me with a meter serial number, it did not match my own, I read out my own and he confirmed it did not match. at his request i sent pictures of my meters to him asking for an acknowledgement. I did not receive one or have any further contact until today
Today I received new copy of the demand. I recontacted EDF who now have the correct serial numbers against the account and have sent me a copy of the GNE bill. this is a bill summary which has references to other bills for credits and an opening debit balance. the first three credits match the last three direct debits. there is then 3 offset payments, these credits do not match my direct debits.
I think I paid off some debt with GNE on my credit card, but do not have records past 12 months.
I have responded back to the e-mail that sent me the bill, asking for proof of the opening debt on the statement and a copy of the referenced bills.
I do not think I owe GNE any money from over 1 year ago with zero contact with them.
Thank you
0
Comments
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The Administrators of GNE are not bound by Ofgem’s BackBilling rules and the Energy Ombudsman will not accept any escalated complaints. It follows that the only limitation on pursuing you for debt falls under the Statute of Limitations.0
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