Facebook Marketplace - location problem! Computersaysno.

JustAnotherSaver

Didn't want to make another thread but this one is pretty important as it's cost me a few sales as well as impacting on arranging times for potential buyers to collect.

So I've listed a few items on Marketplace for sale & every time on the map it has me in the next town along. I put exactly where I am in the location box & then click save or publish or whatever it is.

It seems Facebook is then ignoring this & telling buyers I live in the next town along. I've had a few saying hey can I collect <item> later on. I say no problem, post code is <this>. Then they reply with oh I thought you were in <location>, sorry I don't want to travel for it, I'll leave it.

Today I had a guy get in touch saying can he come collect at 6pm. I said yeah no problem, post code etc is <XYZ>.

He replies - sorry to mess you about but now can I come at 3pm, it said you were located in <location>. As it was, I was stopping in all day for an Amazon delivery anyway so no big deal to me.

This next town is perhaps a 10-20minute drive, depending on traffic.

Facebook is like dealing with my boss. Tell them they're wrong & they'll just ignore you & decide they're right anyway

Spoonie_Turtle

In the 'personal details' of the actual profile, Facebook has never recognised or accepted my village (not that it bothers me for the profile, people I know on there already know where I live, but I occasionally try again just out of curiosity).

It seems the location description being wrong is a common problem in towns and villages round here, sellers having to put their actual location in the description because the map/location has said they're in the wrong place.

soolin

I always start my descriptions with ‘collect from AB1 (first part of my post code) or can be posted for xx extra. 

Spoonie_Turtle

soolin said:

I always start my descriptions with ‘collect from AB1 (first part of my post code) or can be posted for xx extra. 

That sounds like something that works better in some places than others - the first part of our postcode spans ~20 miles, or over half an hour's drive
(Some of the Welsh and Scottish ones span getting on for 30 miles!)

JustAnotherSaver

soolin said:

I always start my descriptions with ‘collect from AB1 (first part of my post code) or can be posted for xx extra. 

I actually end the listings with that.

To which some would say that's a bad idea - put it at the start.

To which I would say - if you'd experienced the 'potential buyers' I have, it wouldn't matter whether you put it in big neon lights & then slap them across the face with it, they still wouldn't know.