Retail park fine - Scotland

Tess4567

Hi Ive received a fine to overstaying in a retail park, in Scotland, and Im looking for help on how to successfully appeal to that. I dont agree to this fee as it was my daughter driving my car, she is a new driver and she committed a genuine mistake overstaying, but she was in fact using the stores around the retail park and we are also frequent customers there so Im no happy with this fine really. 

The fine is from Parkingeye. The stores in the retail park are TK Maxx and Waitrose. 

I read the Newbies tread and I understood I should complain to the store managers, but I cant find a template for this complain. The template I found is the one for raising the appeal to the Parkingeye. 

I would like to ask if someone could send me a template for complaining to the store manager and also could someone let me know if I also should appeal to the Parkingeye at the same time?

Many thanks!

Coupon-mad

There is NO template for a complaint or they'd all be useless. You can't template a complaint as the message would be watered down once they'd seen it two or three times.

Just do a complaint saying you weren't driving but you are all very angry as a family, because the young and keen shopper, a female driver (WHO WILL NOT BE NAMED) spent over £xxx that day in x, y and z store and had coffee in xxxxxx. Ask if they like ParkingEye driving away genuine customers and whole families in future, is that the idea?

Appeal as keeper to ParkingEye with copies of any bank account proof of you and your family/household being regular patrons over the past year or so, and receipts or evidence that the unnamed driver spent £xxx and was a genuine shopper.

If they reject the appeal, you can then safely ignore ParkingEye, as this is Scotland and you weren't driving. And you will NOT be saying who was!

So do not try POPLA.  Not OK in Scotland.

By the way, you don't yet have 'keeper liability' but you will in about a year under the final sections of your Transport Act. New PCNs only.

This one can be ignored but not new ones in a year.  Teach DD to read signs or just avoid private car parks altogether and park on-street, where there are no vultures with cameras. Tell her keeper liability is coming to Scotland and you don't want any more private PCNs that are less easy for Scottish keepers to kill, in future.

Tess4567

thanks for the answers! I did the appeal to the Parking Eye explaining the situation and they replied asking who was the driver and that the appeal is on hold until they receive this information.

Trainerman

Then I would send a reply along the lines of what Coupon-Mad said, and inform them that you do not have to and will not name the driver.

Coupon-mad

PE will cancel if they see proof of spending.