Hive charging extra to carry on using what I've already bought

JudgeDekker

Hello. Just had an email from Hive saying that my Hub is quite old so they've switched off support for it, and if I want to carry on using the service that I paid up front for I need to buy a new hub. If anyone is thinking about signing up for Hive, remember that they always see you as a cash cow to be milked, not a customer.

DE_612183

when you say they have switched off support - do you mean they don't help with anything technically - or that it will no longer work at all?

k_man

JudgeDekker said:

Hello. Just had an email from Hive saying that my Hub is quite old so they've switched off support for it, and if I want to carry on using the service that I paid up front for I need to buy a new hub. If anyone is thinking about signing up for Hive, remember that they always see you as a cash cow to be milked, not a customer.

How old is your hub, and do you pay anything ongoing to Hive?

pochase

I got the same email today. Hub is 8 to 10 years old, and they offer a brand new one for £30.

Your version of the Hive Hub is nearing the end of its lifecycle, which means it won’t work with our latest products and updates. So we’ll be discontinuing this model next year, on 1st August 2023. But to keep your home as smart as ever, we’re giving you 50% off the new Hive Hub – so it’ll only cost you £30! And if you’re a Hive Live subscriber, you could get it for even less…

Call 0333 202 9614 to upgrade today

About the next-gen Hive Hub Our new Hub has all the same benefits as the original, plus so much more. It supports all our devices, including the new Thermostat Mini, Hive Radiator Valves and Hive Heating Plus. Setting up your new Hive Hub couldn’t be easier. Find out how in our FAQs.

Ultrasonic

Sounds like you can just keep using what you've already got to me. They're just giving you the option to update if you want, and £30 isn't a huge amount anyway.

Staffordian11

I suspect that most people who wish to automate their homes with new technology factor in that inevitably the tech advances and old kit becomes obsolete and will need replacing from time to time. Just like smart phones, computers and the rest.

£30 to stay at the cutting edge seems reasonable.

Alternatively, why not rely on tried and trusted manual systems?