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Nationwide PIN reminder

missile
missile Posts: 11,813 Forumite
Part of the Furniture 10,000 Posts Name Dropper Photogenic
in Techie Stuff
I am struggling to understand Nationwide PIN reminder. I log on to my account and all is good. I select PIN reminder and it then:
  • To check it's really you
  • Please insert card in reader 
  • Insert PIN
If I new the PIN, why would I be asking for a reminder ???
"A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
Ride hard or stay home :iloveyou:

Comments

  • debitcardmayhem
    debitcardmayhem Posts: 13,282 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    It's a "bank" well s BS , but who knows how they work :o
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy
  • Olinda99
    Olinda99 Posts: 2,042 Forumite
    1,000 Posts Third Anniversary Name Dropper
    How did you log on - since you don't know your pin then presumably you used passnumber and text ?
  • eamon
    eamon Posts: 2,325 Forumite
    Part of the Furniture 1,000 Posts Photogenic
    edited 12 July 2022 at 6:52PM
    Assuming that you are using a desktop/laptop then

    Pay attention to item 1, i.e. don't use your card reader to log in
    Log into the Internet Bank using your memorable data and passnumber

    Your new PIN will be sent by post takes 3-5 days

    If none of the above works then try the phone method or if you are lucky enough to live near an actual branch go there. Don't forget your ID.
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