Civil enforcement Ltd contact details

jaykurb

I have an issue where I’m trying to contact civil enforcement Ltd regarding a potential parking fine but cannot see any way of contacting them.

I believe I have been issued or am due to be issued a parking fine as I accidentally entered the registration of my vehicle and not the courtesy vehicle I’m currently driving. I can prove I have paid for parking as I paid on my card and can show this on the statement. 

If the fine was being sent to me I would just wait for the fine and appeal but I have been informed by the company that supplied me with the courtesy car that they pay the fines and pass the payment on to the driver and there is no way of appealing. 

Does anybody know how I can contact them to hopefully straighten this out before it reaches my courtesy car supplier? 

Fruitcake

It is not a fine.

You need to contact the company that provided the vehicle as a matter of urgency and instruct them not to pay any parking charges under any circumstances that they might receive for the period where you were the hirer/lessee.
You need to carefully read the hire/lease Ts and Cs to see what it says about parking charge notices from unregulated private parking companies, which are polar opposites from penalties and fines from an authority.
You also need to find out if they are members of the BVRLA. If they are, then you should remind them that their trade association has instructed them not to pay these charges, but to pass the hirer/lessee's details to the PPC.

Umkomaas

Previously used by posters here

office@ce-service.co.uk

Legal3@ce-service.co.uk

dataprotectionofficer@ce-service.co.uk

jaykurb

Fruitcake said:

It is not a fine.

You need to contact the company that provided the vehicle as a matter of urgency and instruct them not to pay any parking charges under any circumstances that they might receive for the period where you were the hirer/lessee.
You need to carefully read the hire/lease Ts and Cs to see what it says about parking charge notices from unregulated private parking companies, which are polar opposites from penalties and fines from an authority.
You also need to find out if they are members of the BVRLA. If they are, then you should remind them that their trade association has instructed them not to pay these charges, but to pass the hirer/lessee's details to the PPC.

So the wording on the T&C’s is  “I acknowledge and agree that I will be liable as owner of the Hire Vehicle (or any replacement vehicle) under section 66 of the Road Traffic Offenders Act 1988 and Schedule 6 of the Road Traffic Act 1991 for any offences, charges or fines incurred during the hire period, including fixed penalty offences, parking charges and locally levied congestion charges.” Not sure if parking charges falls Into this or not but they are a member of the BVRLA. 

Coupon-mad

OK, so as that says you are liable then it is YOURS to appeal, not theirs to pay. 

Email the hire firm and robustly FORBID them to pay this and refer them to the BVRLA 'memorandum of understanding' signed years ago with the BPA which simply requires BVRLA members to fill in the transfer of liability slip on any private PCN and attach a copy of the hire documents, and send that to the private parking operator.

Tell them they will get a PCN from Civil Enforcement about this vehicle, due to keying in the wrong numberplate by accident, which is not an offence and is extremely easy to resolve on appeal.

This will be settled for £20 under the BPA Code 'major keying error' rule so they MUST NOT pay £100 or £60 under any circumstances and must transfer liability to you, so that you can take it on and appeal and/or settle it for the mandatory settlement offer of £20.

Tell them if they pay it and ignore this email you will ONLY pay them £20.  This is yours to appeal, not theirs to pay.

Tell them you are taking liability (as per your hire contract)  but ONLY for £20 and no more and require that this email is placed before the team who would otherwise just pointlessly pay private PCNs which is NOT acceptable and not within the hire contract, and thus is not agreed nor accepted.

Fruitcake

As above, your priority is to hook this away from the hire/lease company by instructing them not to pay the charge but to comply with the ten year old law called the PoFA 2012 and fill in the transfer of liability slip on the NTK and send it to the PPC. You need to instruct them to name you as the hirer/lessee or day to day keeper. They cannot name the driver unless they were present at the time of the alleged event, which I doubt they were, so you need to ensure they do not suggest the driver's identity, and only state known facts.

jaykurb

Coupon-mad said:

OK, so as that says you are liable then it is YOURS to appeal, not theirs to pay. 

Email the hire firm and robustly FORBID them to pay this and refer them to the BVRLA 'memorandum of understanding' signed years ago with the BPA which simply requires BVRLA members to fill in the transfer of liability slip on any private PCN and attach a copy of the hire documents, and send that to the private parking operator.

Tell them they will get a PCN from Civil Enforcement about this vehicle, due to keying in the wrong numberplate by accident, which is not an offence and is extremely easy to resolve on appeal.

This will be settled for £20 under the BPA Code 'major keying error' rule so they MUST NOT pay £100 or £60 under any circumstances and must transfer liability to you, so that you can take it on and appeal and/or settle it for the mandatory settlement offer of £20.

Tell them if they pay it and ignore this email you will ONLY pay them £20.  This is yours to appeal, not theirs to pay.

Tell them you are taking liability (as per your hire contract)  but ONLY for £20 and no more and require that this email is placed before the team who would otherwise just pointlessly pay private PCNs which is NOT acceptable and not within the hire contract, and thus is not agreed nor accepted.

Thanks for the information very helpful! One last question, I've checked The BVRLA Guide to Road Traffic Offences and it states "4. Pay the charge and recharge the customer who had the vehicle on hire or lease at the

time the breach occurred."

Is this applicable to me too? As I feel they will just quote this back at me. 

Umkomaas

jaykurb said:

Coupon-mad said:

OK, so as that says you are liable then it is YOURS to appeal, not theirs to pay. 

Email the hire firm and robustly FORBID them to pay this and refer them to the BVRLA 'memorandum of understanding' signed years ago with the BPA which simply requires BVRLA members to fill in the transfer of liability slip on any private PCN and attach a copy of the hire documents, and send that to the private parking operator.

Tell them they will get a PCN from Civil Enforcement about this vehicle, due to keying in the wrong numberplate by accident, which is not an offence and is extremely easy to resolve on appeal.

This will be settled for £20 under the BPA Code 'major keying error' rule so they MUST NOT pay £100 or £60 under any circumstances and must transfer liability to you, so that you can take it on and appeal and/or settle it for the mandatory settlement offer of £20.

Tell them if they pay it and ignore this email you will ONLY pay them £20.  This is yours to appeal, not theirs to pay.

Tell them you are taking liability (as per your hire contract)  but ONLY for £20 and no more and require that this email is placed before the team who would otherwise just pointlessly pay private PCNs which is NOT acceptable and not within the hire contract, and thus is not agreed nor accepted.

Thanks for the information very helpful! One last question, I've checked The BVRLA Guide to Road Traffic Offences and it states "4. Pay the charge and recharge the customer who had the vehicle on hire or lease at the

time the breach occurred."

Is this applicable to me too? As I feel they will just quote this back at me. 

But this isn't a 'Road Traffic Offence', it's a much different kettle of fish!

1505grandad

If not yet found this is BPA/BVRLA "memo":-

https://www.dropbox.com/s/9b0iavad3aqeh28/BPA BVRLA MoU.pdf?dl=0

jaykurb

Umkomaas said:

jaykurb said:

Coupon-mad said:

OK, so as that says you are liable then it is YOURS to appeal, not theirs to pay. 

Email the hire firm and robustly FORBID them to pay this and refer them to the BVRLA 'memorandum of understanding' signed years ago with the BPA which simply requires BVRLA members to fill in the transfer of liability slip on any private PCN and attach a copy of the hire documents, and send that to the private parking operator.

Tell them they will get a PCN from Civil Enforcement about this vehicle, due to keying in the wrong numberplate by accident, which is not an offence and is extremely easy to resolve on appeal.

This will be settled for £20 under the BPA Code 'major keying error' rule so they MUST NOT pay £100 or £60 under any circumstances and must transfer liability to you, so that you can take it on and appeal and/or settle it for the mandatory settlement offer of £20.

Tell them if they pay it and ignore this email you will ONLY pay them £20.  This is yours to appeal, not theirs to pay.

Tell them you are taking liability (as per your hire contract)  but ONLY for £20 and no more and require that this email is placed before the team who would otherwise just pointlessly pay private PCNs which is NOT acceptable and not within the hire contract, and thus is not 

Thanks for the information very helpful! One last question, I've checked The BVRLA Guide to Road Traffic Offences and it states "4. Pay the charge and recharge the customer who had the vehicle on hire or lease at the

time the breach occurred."

Is this applicable to me too? As I feel they will just quote this back at me. 

But this isn't a 'Road Traffic Offence', it's a much different kettle of fish!

I thought the same but it mentions private parking charges and says the following.

"Protection of Freedoms Act

The Protection of Freedoms Act outlaws vehicle clamping on private land in England and Wales. The Act also gives private parking operators a legal right to ask the registered keeper of a vehicle to pay a parking charge notice (PCN) if it has been parked on private land and previously notified parking charges have not been paid in full.

A rental or leasing firm that is issued a PCN can:

1. Furnish the private parking operators with details of the customer who hired the vehicle at the time the contractual breach took place. To transfer liability for the PCN the rental or leasing firm must provide:

 a signed statement to the effect that, at the material time, the vehicle was hired to a named person under a hire agreement;

 a copy of the hire agreement; and

 a copy of a statement of liability signed by the hirer under that hire agreement.

2. Make a representation that the vehicle has been stolen and provide a crime reference

number.

3. Make a representation that it was not the registered keeper at the time the contractual breach occurred (because you had notified the DVLA that the vehicle had been sold, for

example).

4. Pay the charge and recharge the customer who had the vehicle on hire or lease at the time the breach occurred.

Umkomaas

4. Pay the charge and recharge the customer who had the vehicle on hire or lease at the time the breach occurred.

Can you point out where you read this please?  I couldn't find it in the MoU.