ATM failure

Manxman_in_exile

cybernurse said:

Thanks to all for your input. The matter is still with my Bank and my email was sent to Morrisons customer support. Morrisons have yet to reply and the Bank customer support folks tell me to wait. Once I have waited, I’m at a loss as to what to do next. Presumably I escalate it by approaching the Banking Ombudsman. It all seems so silly when they can reimburse the first failed transaction but not the second, someone is sitting on that money and it isn’t me. 

Rather than just escalating to the Banking Ombudsman (Financial Ombudsman Service) why don't you just wait to see whether your bank refunds the money?

The FOS won't accept any complaint until you've exhausted your bank's complaints procedure anyway.  That's probably about 8 weeks.

(And as others have said, Morrisons won't do anything - it's your bank you need to chase).


NB - for future reference, if a ATM transaction fails for any reason, it might not be a good idea to try to repeat the (failed) transaction at the same ATM... 

I don't know if Morrisons offer cashback, but if they do, and I was desperate for cash and I'd been in your shoes, that's what I'd have tried.