My Santander Zero CC has disappeared from my online banking!?

Marchitiello

inspectorperez said:

https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-launches-cashback-on-foreign-holiday-spend

The notice is actually dated 13 June 2022 but I only received email alert yesterday which was the first I became aware of this offer.

This is great. I guess only drawback is if one had to use it for a short week end away vs a proper holiday where £500 should be fairly easy to spend.

Yorkshire_Pud

Rosco32 said:

I would still be tempted to go to the Ombudsman, as technically Santander have breached their side of the agreement by a) not notifying you, and b) closing your account earlier than the T's & C's state. Obviously they have sorted this for you as you mentioned, but if you'd breached your side of the agreement they would certainly take action. It's the principle in my opinion.

That may be about to happen as Santander have already reneged on our agreement by not sending any paperwork to reopen/open a new Zero account. I got a call from the complaints handler last Monday asking if I had received said paperwork and I said no. He said will look into it since when six days later I have had no further call nor the paperwork.

Shoddy shabby Santander.

NoodleDoodleMan

This has been flagged up previously - however it was pointed out that the Zero and 123 credit cards are no longer available, and the other two cards have monthly fees.

Yorkshire_Pud

Yorkshire_Pud said:

Rosco32 said:

I would still be tempted to go to the Ombudsman, as technically Santander have breached their side of the agreement by a) not notifying you, and b) closing your account earlier than the T's & C's state. Obviously they have sorted this for you as you mentioned, but if you'd breached your side of the agreement they would certainly take action. It's the principle in my opinion.

That may be about to happen as Santander have already reneged on our agreement by not sending any paperwork to reopen/open a new Zero account. I got a call from the complaints handler last Monday asking if I had received said paperwork and I said no. He said will look into it since when six days later I have had no further call nor the paperwork.

Shoddy shabby Santander.

Received the zero (off sale) application form a few days ago. 17pages two to fill in like a newbie, no envelope or address given to send it to. Finally got the address over the phone put my own 92p stamp on my envelope for the privilege of applying to open a/my zero card that Santander admitted they closed in error. Also I asked how will anyone know it’s a special case and not just put it in the bin as it’s a no longer available account?  Reactively told to write a covering letter with all complaint information. 

Wonder what will happen next. Could be OK could be not.

IanManc

Yorkshire_Pud said:

Yorkshire_Pud said:

Rosco32 said:

I would still be tempted to go to the Ombudsman, as technically Santander have breached their side of the agreement by a) not notifying you, and b) closing your account earlier than the T's & C's state. Obviously they have sorted this for you as you mentioned, but if you'd breached your side of the agreement they would certainly take action. It's the principle in my opinion.

That may be about to happen as Santander have already reneged on our agreement by not sending any paperwork to reopen/open a new Zero account. I got a call from the complaints handler last Monday asking if I had received said paperwork and I said no. He said will look into it since when six days later I have had no further call nor the paperwork.

Shoddy shabby Santander.

Received the zero (off sale) application form a few days ago. 17pages two to fill in like a newbie, no envelope or address given to send it to. Finally got the address over the phone put my own 92p stamp on my envelope for the privilege of applying to open a/my zero card that Santander admitted they closed in error. Also I asked how will anyone know it’s a special case and not just put it in the bin as it’s a no longer available account?  Reactively told to write a covering letter with all complaint information. 

Wonder what will happen next. Could be OK could be not.

First Class post is 95p.  😉

UK 1st and 2nd Class Delivery | Post Office

Yorkshire_Pud

IanManc said:

Yorkshire_Pud said:

Yorkshire_Pud said:

Rosco32 said:

I would still be tempted to go to the Ombudsman, as technically Santander have breached their side of the agreement by a) not notifying you, and b) closing your account earlier than the T's & C's state. Obviously they have sorted this for you as you mentioned, but if you'd breached your side of the agreement they would certainly take action. It's the principle in my opinion.

That may be about to happen as Santander have already reneged on our agreement by not sending any paperwork to reopen/open a new Zero account. I got a call from the complaints handler last Monday asking if I had received said paperwork and I said no. He said will look into it since when six days later I have had no further call nor the paperwork.

Shoddy shabby Santander.

Received the zero (off sale) application form a few days ago. 17pages two to fill in like a newbie, no envelope or address given to send it to. Finally got the address over the phone put my own 92p stamp on my envelope for the privilege of applying to open a/my zero card that Santander admitted they closed in error. Also I asked how will anyone know it’s a special case and not just put it in the bin as it’s a no longer available account?  Reactively told to write a covering letter with all complaint information. 

Wonder what will happen next. Could be OK could be not.

First Class post is 95p.  😉

UK 1st and 2nd Class Delivery | Post Office

No worries it said 1st so I’m covered 😀 

Yorkshire_Pud

4 months later.

My new Zero cc arrived today for my newly opened off sale account after being sent twice around the world of Santander, this dept., that dept., no reply, chasing up numerous times to get the stalled process working again.

So. I did it.

Further compensation to be discussed.

The CH who handled the case was great and as dogged as me, we needed it and seemed up against a huge collective “can’t do culture” at Santander UK.