Prepayment meter - am I entitled to go on quarterly?

Joannas

Hi,

Having seen the latest news I logged into my British Gas account and they’re telling me I must stay on what I have. I am on a prepayment meter but wanted to go on a fixed tariff via DD. Given all the news, am I resigned to PAYG? This doesn’t seem fair at all.

Thanks

Mstty

Are you in any debt on the meter?

If not raise a complaint, actually talk to someone in British Gas

Quote their words to them from this page

https://www.britishgas.co.uk/help-and-support/meters/changing-between-pay-as-you-go-and-credit-meters

Joannas

Mstty said:

Are you in any debt on the meter?

If not raise a complaint, actually talk to someone in British Gas

Quote their words to them from this page

https://www.britishgas.co.uk/help-and-support/meters/changing-between-pay-as-you-go-and-credit-meters

No debt, just went on my tariff page then and it said we can’t offer you anything you must stay as you are. Do not ring us 😀

Thank you for the info! I will follow up.

diystarter7

You should be able to change unless you defaulted payments/in debt etc and then rightly so you should be on the pre-payment meter. Sorry as this sounds harsh but why should people that pay their bills pay for others. If you have not defaulted etc, etc, complain.

Good luck.

Joannas

diystarter7 said:

You should be able to change unless you defaulted payments/in debt etc and then rightly so you should be on the pre-payment meter. Sorry as this sounds harsh but why should people that pay their bills pay for others. If you have not defaulted etc, etc, complain.

Good luck.

I’ve never been on DD and not in debt. Just in the queue to speak with BG now.

diystarter7

Joannas said:

diystarter7 said:

You should be able to change unless you defaulted payments/in debt etc and then rightly so you should be on the pre-payment meter. Sorry as this sounds harsh but why should people that pay their bills pay for others. If you have not defaulted etc, etc, complain.

Good luck.

I’ve never been on DD and not in debt. Just in the queue to speak with BG now.

iif you've never defaulted etc-  I;m pretty sure they've got it wrong - good luck

btw are you renting a maisonette etc as this may have poor history but IMO they have made a mistake - good luck

Marvel1

Joannas said:

Mstty said:

Are you in any debt on the meter?

If not raise a complaint, actually talk to someone in British Gas

Quote their words to them from this page

https://www.britishgas.co.uk/help-and-support/meters/changing-between-pay-as-you-go-and-credit-meters

No debt, just went on my tariff page then and it said we can’t offer you anything you must stay as you are. Do not ring us 😀

Thank you for the info! I will follow up.

I know does make me laugh:

"Energy prices are currently so high that we aren't able to offer you a better deal at the moment – so it's best to stay on your current tariff or with your existing energy supplier for now."

Um prepayment meter is the most expensive 

Just to add: No debt either, meter was here when I moved in 15 years ago.

pochase

At the moment many suppliers have this as standard info on their web site.

It seems many consumers are slowly waking up after having been hammered for months that there are sky rocketing energy prices and now trying to get fixed tariffs that don't exist any longer.

Mstty

Keep at them @joannas and remind them the more they delay the more money they are costing you being on a higher rate paying pre payment and you expect them to make that up.

Take a start read on your meter ideally from when you first contacted them

MWT

Marvel1 said:

I know does make me laugh:

"Energy prices are currently so high that we aren't able to offer you a better deal at the moment – so it's best to stay on your current tariff or with your existing energy supplier for now."

Um prepayment meter is the most expensive 

Actually that isn't true, the most expensive way to pay is usually a standard credit account where you pay cash or cheque on receipt of the bill.

With the capped standard variable tariff, paying by prepayment meter is only about £10 more expensive over the course of a year, than paying by DD for typical consumption levels.

Plenty of reasons to want to get off of a prepay meter, but cost isn't really one of them at the moment.

It was different when there were crazy cheap fixed deals out there, but that isn't the case at the moment sadly.

diystarter7

How did you get on, OP?
Thanks.