Defunct supplier sends bill after 5 years

themarchantsuk

This week I received a FINAL DEMAND (bearing in mind I never received a previous demand) from a debt collection company for a final bill from AVRO energy which we evidently left in 2017.
How can it take 5 years to send such a bill, with no evidence of the final bill or any other information?
I called them and spoke with an agent, who promised to email the final bill. surprise surprise, no email.

Surely there must be some limit beyond which anything owed is written off, even though I don't believe I owe anything. 

MattMattMattUK

themarchantsuk said:

Surely there must be some limit beyond which anything owed is written off, even though I don't believe I owe anything. 

Under back billing it is 12 months, however this is probably not a back billing scenario, which means it is six years. 

themarchantsuk said:

This week I received a FINAL DEMAND (bearing in mind I never received a previous demand) from a debt collection company for a final bill from AVRO energy which we evidently left in 2017.
How can it take 5 years to send such a bill, with no evidence of the final bill or any other information?
I called them and spoke with an agent, who promised to email the final bill. surprise surprise, no email.

Did you move home after leaving Avro or are you at the same address you had the contract with them? 

[Deleted User]

This sounds like an Administrator doing what is required to do to ensure that all monies owed to a failed company are collected. As Avro no longer holds a Supply Licence it is no longer subject to Ofgem regulations on such things as back billing.

That said, you do have rights. Have a read of this and similar links:

https://ibeatdebt.com/prove-it-letter/

pochase

Are you sure you spoke to an agent at Avro?

I would expect that this is handled by now by a debt collector.

FreeBear

MattMattMattUK said:

themarchantsuk said:

Surely there must be some limit beyond which anything owed is written off, even though I don't believe I owe anything. 

Under back billing it is 12 months, however this is probably not a back billing scenario, which means it is six years.

Five years in Scotland.

The statute of limitations prevents a company from pursuing a debt through the courts, but they can still ask (nicely) for any debts to be repaid. If you tell them to **** off, any further contact would be harassment.