Data protection issue

Ergates

1931modela said:

Hi all, appreciate all the suggestions etc and just to update the thread, I persevered with the CarpetRight branch as I got nowhere with head office (What a waste of time contacting them, despite being promised they would get back to me regarding complaint, no one ever has)
I managed to get the branch manager to visit and inspect damage, even though I had supplied pictures of damage he could see for himself that there was no way the damage could have been done any other way then dragging carpet across wall corners. 
Anyway short answer is he spoke with fitter who reluctantly agreed to cover the cost of the repairs.
Happy days, but lesson learnt and will not use CarpetRight or any firm that subs out work like they did.

That's pretty much all carpet sellers though...

1931modela

Ergates said:

1931modela said:

Hi all, appreciate all the suggestions etc and just to update the thread, I persevered with the CarpetRight branch as I got nowhere with head office (What a waste of time contacting them, despite being promised they would get back to me regarding complaint, no one ever has)
I managed to get the branch manager to visit and inspect damage, even though I had supplied pictures of damage he could see for himself that there was no way the damage could have been done any other way then dragging carpet across wall corners. 
Anyway short answer is he spoke with fitter who reluctantly agreed to cover the cost of the repairs.
Happy days, but lesson learnt and will not use CarpetRight or any firm that subs out work like they did.

That's pretty much all carpet sellers though...

I know with the chain stores that's the case but with independent shops I have now found they do their own fitting and some will also price match.
Its will be some time before we need more carpet so lesson learned this time