Rejecting a used car within 60 days

Sandtree

Jenni_D said:
Please stop trying to point-score ... it doesn't help the OP.

Not trying to point score, you gave wrong advice that they can reduce the refund based on devaluation of the vehicle which is not true. They can reduce the price but only based on the use the OP has had from the vehicle. There is a big difference between those two numbers in many scenarios.

Correcting the advice so the OP doesn't get taken advantage of by the dealer trying to claim they can reduce it to reflect devaluation does help the OP.

Jenni_D

Sandtree said:

Jenni_D said:
Please stop trying to point-score ... it doesn't help the OP.

Not trying to point score, you gave wrong advice

No I didn't ... what is the impact of the usage of the vehicle if not a reduction in value of it by that usage? If the usage didn't impact the value, why would the seller have any reasonable right to reduce the amount of refund? If the consumer prangs the car on returning it to the seller are you saying the seller can't take that into account? (I know you're not - but that could be a conclusion from what you're trying to allude).

Vehicles are one of the few exceptions to the "no reduction in refund" right for consumers when rejecting goods before 6 months ... THAT was the point I was getting across. Your nonsensical follow on posts (perfume? seriously?) provided no benefit whatsoever for the OP and did not refute in any way from the point I was making. 🙄

Sandtree

Jenni_D said:

Sandtree said:

Jenni_D said:
Please stop trying to point-score ... it doesn't help the OP.

Not trying to point score, you gave wrong advice

No I didn't ... what is the impact of the usage of the vehicle if not a reduction in value of it by that usage? If the usage didn't impact the value, why would the seller have any reasonable right to reduce the amount of refund? If the consumer prangs the car on returning it to the seller are you saying the seller can't take that into account? (I know you're not - but that could be a conclusion from what you're trying to allude).

A car with 2 previous owners is typically worth less than one with a single previous owner, the OP could have curbed the alloys, got hedge scratches, stained the interior, used the spare and not replaced it, ... many things that would reduce the value of the vehicle but wouldn't be reflected in the calculation of the use of the car.

When I made a final rejection of goods and it was litigated there was no request made for any reduction in value for the minor marks that things pickup with normal use, just a standard discount for the duration I'd owned it 

Jenni_D

The plural of anecdote is not data. 🙄

sihall22

Thanks for the help, after speaking to the head office the selling branch has been in touch and are willing to refund in full which will enable me to swap to another car from them.  This is despite adding over 2k miles to the car. Possibly should of done my home work, the car has had 4 previous owners (in 4 years) so possibly this was a recurring issue with the vehicle.