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Easyjet Cancellation - Credit

Hi All - we had a package holiday booked with EasyJet for July 2020, we cancelled this due to COVID and having a vulnerable person in the booking at the time, EasyJet were offering this, and we received a credit. We rebooked a holiday for Aug 2022, and they have cancelled the full holiday yesterday, however are advising we will only get a credit, not a  full cash refund given we 'paid' with a credit for this Aug 2022 holiday. Is this the legal minimum they can offer or can we demand a refund?
Thank you in advance

Comments

  • [Deleted User]
    [Deleted User] Posts: 35,383 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    No, if only a credit was on offer for your cancellation and you accepted that, then you'll only be refunded the credit.
  • onashoestring
    onashoestring Posts: 1,631 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper Combo Breaker
    If it was you that cancelled the original holiday in July 2020 ( not Easyjet ) then you are not entitled to a cash refund .

  • CKhalvashi
    CKhalvashi Posts: 12,134 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    If you cancelled, the situation will be that only a credit is due.

    If Easyjet cancelled, the situation may be different, however this is may, not will.
    💙💛 💔
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