Energy company update bill after account closed

Needhelpsaving34

Hello,

I moved house in early March 2022 gave the final meter reading to electricity company and closed my account. Now in June they have just sent me an updated bill. Are they allowed to do that?

pochase

Yes they are allowed to do that, but they will have to pay you £30 for taking more than 6 weeks.

Guaranteed standard	Compensation*
Supplier sends a final bill within six weeks of a switch.	£30 by former supplier

Needhelpsaving34

Thank you for the information. Is this from a standard they need to comply with?

pochase

Yes it is from Ofgem

https://www.ofgem.gov.uk/information-consumers/energy-advice-households/check-if-you-are-owed-money-your-energy-bill#:~:text=Supplier sends a final bill within six weeks of a switch.&text=Supplier refunds money owed on,of sending a final bill.&text=*Effective from 1 May 2019.

Needhelpsaving34

If I am using the same energy company in my new property, but with a different account number, would I still be entitled to the £30? thanks

pochase

No idea, but they are talking only about previous supplier.

FreeBear

pochase said:

Yes they are allowed to do that, but they will have to pay you £30 for taking more than 6 weeks.

Guaranteed standard	Compensation*
Supplier sends a final bill within six weeks of a switch.	£30 by former supplier

And another £30 for failing to pay the first statutory compensation within 10 working days. If there was credit on the old account that they haven't refunded, potentially another £30 for the to cough up.