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Australia111
Australia111 Posts: 1 Newbie
in Energy
I have recently been in dispute with EDF Energy over an additional payment taken from my Santander bank account,the dispute lasted about 1 and a half months, the dispute has been resolved and they have offered me a £30 credit on my account,as a goodwill gesture, does anybody have any ideas about whether this is a reasonable offer 

Comments

  • DE_612183
    DE_612183 Posts: 4,140 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Free money is free money...
  • EssexHebridean
    EssexHebridean Posts: 25,610 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    How much did the erroneous payment cost you? 
    🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
    Balance as at 01/09/23 = £115,000.00 Balance as at 31/12/23 = £112,000.00
    Balance as at 31/08/24 = £105,400.00 Balance as at 31/12/24 = £102,500.00
    £100k barrier broken 1/4/25
    Balance as at 31/08/25 = £ 95,450.00. Balance as at 31/12/25 = £ 91,100.00
    SOA CALCULATOR (for DFW newbies): SOA Calculator
    she/her
  • Robin9
    Robin9 Posts: 13,032 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Take the money and move on
    Never pay on an estimated bill. Always read and understand your bill
  • pochase
    pochase Posts: 3,449 Forumite
    1,000 Posts Third Anniversary Name Dropper
    £30 is a standard offer for inconveniences.

    Did you have a higher financial loss or can you give them a reason why they should pay you more?

     For example did you go into overdraft and was your credit file affected, or were you left without money to buy food? 
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