Standsted Parking Non-Refundable and Non-Changeable if booked Through Ryanair

garoar

Ryanair have just cancelled my return flight. I have chosen to rebook a day later. Parking dates have not been updated accordingly.

They have told me that although they took my money via their own website at point of sale, as the parking is provided by a 3rd party, they cannot cancel or change this.

The customer services reps (I have spoken to three in online chat as phone is not answered), have told me to contact MAG Airport group, but have also informed me that it is now impossible to change this their end and is explained, buried in T&Cs somewhere.

Phone number for MAG Airport is not answered, email provided by Ryanair is returned as non-deliverable.

I finally got through to someone at Stansted, who works for MAG airport group, they told me the complaint needs to go through Ryanair. Ryanair are telling me to go to MAG Airport group and are declining to help further.

This canmot be legal and I have already gone through complaints procedure. I either need to extend the booking, or cancel and rebook with the extra day.

Can anyone help?

TELLIT01

Your contract is with Ryanair, if that is who you booked through.  They will almost certainly have used the lowest cost option and that will be no change and no refund.  Are you able simply to book a single day parking at the same place to add to your existing booking?

garoar

Thank you for the quick reply.

MAG Airport group have now told me that the only option now is to book the extra day as a single booking directly with them for £67, or pay an overstay fee when I return late of £62. Both companies have advised contacting my travel insurance company for compensation for overstay fee (I havent got any insurance yet because I am not travelling yet), this is all a bit unsettling an do not think I would be covered, knowing this in advance.

If I booked the entire holiday parking in one go, I am sure it would not be £67 per day.

I think I will have to just pay the overstay fee, but feel that if this experience can be shared, at least others will not be caught out by this. It does not sit right that they cancel a flight and then there are no options to change or cancel parking without forfeiting all of the payment.

 

Stansted have said they get this all the time so will not be just me.

Sandtree

TELLIT01 said:

Your contract is with Ryanair, if that is who you booked through. 

Are you sure? Plenty of companies have white labelled sites where you are contracting with the underlying provider despite the brand in the top left. For example if you go to https://airportparking.ryanair.com/en-GB it states you are dealing with ParkVia Ltd

powerful_Rogue

garoar said:

Thank you for the quick reply.

MAG Airport group have now told me that the only option now is to book the extra day as a single booking directly with them for £67, or pay an overstay fee when I return late of £62. Both companies have advised contacting my travel insurance company for compensation for overstay fee (I havent got any insurance yet because I am not travelling yet), this is all a bit unsettling an do not think I would be covered, knowing this in advance.

If I booked the entire holiday parking in one go, I am sure it would not be £67 per day.

I think I will have to just pay the overstay fee, but feel that if this experience can be shared, at least others will not be caught out by this. It does not sit right that they cancel a flight and then there are no options to change or cancel parking without forfeiting all of the payment.

 

Stansted have said they get this all the time so will not be just me.

Ideally you should get holiday insurance long before you travel.

garoar

@powerful_Rogue Thanks, this will help me for my holidays in the future. I will pay special attention to any T&Cs that mention airport parking.

garoar

@TELLIT01 Yes, MAG Airport have confirmed my booking made by Ryanair and have my registration.

garoar

@Sandtree Yes, MAG Airport have confirmed my booking made by Ryanair and have my registration