Intermittent Fault with action camera

Jakeyboy007

Please help ,
       I purchased a GoPro hero 9 from my local Argos store and after a few days one of the screens developed an intermittent fault , I took picture of fault and returned to store but was refused any help what so ever apart from advice from manager that I would need to stay in the store no matter how long it took till fault happened again , camera is not even a week old so what are my options ? Is the manager correct in saying he needs to see the fault before he can do anything and I'm stuck with a camera that works and doesn't work when it feels like it and could potentially pack up at any time or can I insist on replacement ?

Any help greatly appreciated .

Thanks 
James Bond 

powerful_Rogue

Jakeyboy007 said:

Please help ,
       I purchased a GoPro hero 9 from my local Argos store and after a few days one of the screens developed an intermittent fault , I took picture of fault and returned to store but was refused any help what so ever apart from advice from manager that I would need to stay in the store no matter how long it took till fault happened again , camera is not even a week old so what are my options ? Is the manager correct in saying he needs to see the fault before he can do anything and I'm stuck with a camera that works and doesn't work when it feels like it and could potentially pack up at any time or can I insist on replacement ?

Any help greatly appreciated .

Thanks 
James Bond 

Within the first 30 days you have to show that it is faulty under the right to reject.

Undervalued

As you bought in store and not online you have no automatic right of a "change of mind" return unless their terms and conditions allow it. So, you would need to demonstrate that it is actually faulty which your photo may not adequately do. Can you maybe get a photo that shows the fault and the camera's serial number in one shot?

In the early days of consumer video cameras, Argos and other retailers had lots of problems with customers "buying" a camera for something like a wedding then returning it with "faults".

Online camera dealers still suffer from this, particularly with very expensive high end camera lenses. So you can understand why they are careful.

Sadly though that is very frustrating when a genuine customer has, particularly, an intermittent problem that is hard to demonstrate.