Probate - response time to emails?

RnK136

jdvhsully said:

We applied for probate on 31 December and are still waiting. It’s a very straight forward will, but the probate service does not seem fit for purpose.
We have emailed, gone on the web chat, answered queries (from emails they supposedly sent us) etc and are still “pending”.
As it’s my MIL will I can’t do anything as I am not an executor, so my husband and his sister are now going to be formally complaining.
What is really annoying is BIL was executor on a complicated will, and that had probate issued within 5 weeks.

  
31 December - wow.
It's all very hit and miss. Seems more good luck than good management of whether you get your application processed quickly or not.
I wouldn't care if it was free! But you pay a sizeable amount and still dreadful service!!