Is it normal to receive no correspondence after moving and not pay for your energy

zzzt

I moved house a month ago. I took meter readings and was expecting to receive the usual letter from an energy company asking me to set up Direct Debit etc. But I've received nothing. I don't even know who my provider is here.

When I moved out, I informed my energy supplier at my old house that I was leaving, what date I was leaving on, gave them meter readings, and even told them the names of the people that bought my house. I assume the people I bought this house from did none of that and had paperless billing?

What am I supposed to do? I'm annoyed because it's probably on a terrible tariff and I want to switch, but right now, I am not even paying anything and I don't know who is supplying it. Isn't it the responsibility of the energy company to make sure the owner of the house will pay the electricity/gas bills? Why haven't they made any attempt?

Is there something else I should do in this situation? I don't want to be held responsible in the future if there was something I was meant to be doing but didn't know about... they don't teach you this in school and I've been on the receiving end of "ignorance isn't an excuse" and huge debts with court summons that I never recieved in these kinds of situations before.

[Deleted User]

zzzt said:

I moved house a month ago. I took meter readings and was expecting to receive the usual letter from an energy company asking me to set up Direct Debit etc. But I've received nothing. I don't even know who my provider is here. situations before.

Use the tools contained in the link and then contact the supplier to open an account with them to set up DD etc.  If they offer you only a fixed tariff insist on being put on the cap unless the fixed is a good one.

https://www.ofgem.gov.uk/information-consumers/energy-advice-households/finding-your-energy-supplier-or-network-operator

pochase

It is your responsibility to take the meter reading and contact the supplier. You are on a deemed tariff, which is the same as SVT so no problem. When you contact them don't let them bully you to get onto a fixed tariff, you are already a customer.

The supplier should have been in the information from your vendor.

Otherwise you can use the links on this site

https://www.ofgem.gov.uk/information-consumers/energy-advice-households/finding-your-energy-supplier-or-network-operator

Robin9

zzzt said: When I moved out, I informed my energy supplier at my old house that I was leaving, what date I was leaving on, gave them meter readings, and even told them the names of the people that bought my house.......... They may have done none of that - or sent in a low reading to save a few pounds. Hope you've got opening meter reads.

QrizB

zzzt said:

I moved house a month ago. I took meter readings and was expecting to receive the usual letter from an energy company asking me to set up Direct Debit etc. But I've received nothing. I don't even know who my provider is here.

Here are the links to find your current supplier:

Find My Gas Supplier

Find My Electricity Supplier (a two-step process; first find your DNO, then use your DNO's website to find your supplier).

I'm annoyed because it's probably on a terrible tariff and I want to switch

You'll be on the same default variable tariff that half the country are currently on, and (with the energy market the way it is) there may be nowhere better to switch to.