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postage refund

I bought an item. from boohoo but then sent it back,got an email to say they will refund it but only for garment and not postage,they used to do this but on there website it says they won't pay back postage I outside EEA,is this correct?

Comments

  • jon81uk
    jon81uk Posts: 3,928 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Are you outside UK and EEA?

  • eskbanker
    eskbanker Posts: 39,788 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I bought an item. from boohoo but then sent it back
    Did you send it back because it was faulty or was it just a change of mind?
  • Sandtree
    Sandtree Posts: 10,628 Forumite
    10,000 Posts Fourth Anniversary Name Dropper
    I bought an item. from boohoo but then sent it back,got an email to say they will refund it but only for garment and not postage,they used to do this but on there website it says they won't pay back postage I outside EEA,is this correct?
    Rather than saying where you are not why not say where you are? Plus which country's version of the merchant you ordered from.

    Assuming this is all UK and you just decided it didn't suit you or such then yes, they are not obliged to offer free returns.
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