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E.On / E.On Next bill revisions - is anyone else having problems?

cj087122
cj087122 Posts: 11 Forumite
Part of the Furniture Combo Breaker
I was recently switched from E.On to E.On Next. however, just before the switch my bill was revised and I jumped from being in credit (albeit a couple of £) to being £300+ in debit overnight. 21st May in credit, 22nd May in debit.

I called E.On straight away but was told I was mid switch to E.On Next so they couldn't help. My account has now fully moved to E.On Next but they say the bill revision was while I was at E.On so they can't help. I've today tried calling the E.On complaints line but its a recorded message saying my account is with E.On Next so they can't help.

Has anyone else been stuck in this loop? All advice is very welcome

Comments

  • pochase
    pochase Posts: 3,449 Forumite
    1,000 Posts Third Anniversary Name Dropper
    Have you been able to download the bill? Was the old bill maybe based on estimates and the revised on based on a real meter reading?
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