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masonic said:If he wishes to close his savings account and pay the proceeds into another Barclays account in his name, then it might be worth checking if they'd accept this instruction by post.0
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GentleGiant01 said:masonic said:If he wishes to close his savings account and pay the proceeds into another Barclays account in his name, then it might be worth checking if they'd accept this instruction by post.
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Seems a bit strange that they have ordered a paying in book when that would have required the same level of identification as would have ordering a telephone banking passcode reminder. If they don’t have his signature on file I don’t see how him having a paying in book is going to help identify him if I’m honest (I was a Barclays employee until recently).Did you only speak to the one member of staff in branch?Edit just seen your prev post about speaking to the branch manager.0
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mab3000 said:Seems a bit strange that they have ordered a paying in book when that would have required the same level of identification as would have ordering a telephone banking passcode reminder. If they don’t have his signature on file I don’t see how him having a paying in book is going to help identify him if I’m honest (I was a Barclays employee until recently).Did you only speak to the one member of staff in branch?Edit just seen your prev post about speaking to the branch manager.0
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mab3000 said:Daliah said:Barclays do accept other means for proof of ID. Has he kept his letter from the DWP advising him of his state pension increase?
https://www.barclays.co.uk/personal/current-accounts/what-do-i-need-to-open-a-bank-account/
OP, if this is true, your dad should raise a formal complaint, and perhaps also ask his MP to assist.0 -
GentleGiant01 said:...is there anything else we can do to help him?
If you don't already have it then by far the best thing you can do is get a financial Lasting Power of Attorney set up so that under instruction from your dad you can do online or app banking on his behalf so that the lack of local branches (which is only likely to get worse) isn't such a concern.
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https://www.gov.uk/passport-fees
You can get or renew a British passport for free if you’re a British national and you were born on or before 2 September 1929. You can also use the Post Office Check and Send service for free and get free secure delivery.
Perhaps ordering a passport would solve the problem?4 -
Vortigern said:https://www.gov.uk/passport-fees
You can get or renew a British passport for free if you’re a British national and you were born on or before 2 September 1929. You can also use the Post Office Check and Send service for free and get free secure delivery.
Perhaps ordering a passport would solve the problem?Now to find his birth certificate…although that’s likely easy to replace if he doesn’t have it!0
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