Fauly Goods

laserbeam

In April my wife bought a self closing bin from Amazon and it has now developed fault and does not close on it's own we contacted Amazon who say they no longer deal with the seller they suggested we contact the seller which we did and they said if the item was usable they would give us a refund of 25% they said they have no stock of this item.We would want a full  refund for this item as it does not do do what it is meant to do and another problem is we no longer have the box the item came in.Any advice would be appreciated.

MattMattMattUK

laserbeam said:

In April my wife bought a self closing bin from Amazon and it has now developed fault and does not close on it's own we contacted Amazon who say they no longer deal with the seller they suggested we contact the seller which we did and they said if the item was usable they would give us a refund of 25% they said they have no stock of this item.We would want a full  refund for this item as it does not do do what it is meant to do and another problem is we no longer have the box the item came in.Any advice would be appreciated.

I am guessing a third party seller on Amazon? Are they legally based in the UK? Is the item from a named manufacturer that might have a warranty? Not having the box makes no difference. 

GDB2222

The most practical approach is to invoke the Amazon A-Z guarantee.
https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=GQ37ZCNECJKTFYQV

I tend to avoid small third party sellers on Amazon, as not worth the trouble. 

Ergates

laserbeam said:

In April my wife bought a self closing bin from Amazon and it has now developed fault and does not close on it's own we contacted Amazon who say they no longer deal with the seller they suggested we contact the seller which we did and they said if the item was usable they would give us a refund of 25% they said they have no stock of this item.We would want a full  refund for this item as it does not do do what it is meant to do and another problem is we no longer have the box the item came in.Any advice would be appreciated.

As you would be returning the item because it is faulty (rather than just a chance of mind) you don't need the original packaging.

As the fault developed within 6 months then the default position is that it is due to a manufacturing defect rather than misuse and it would be on the retailer to demonstrate otherwise.  They do have the right to either replace or repair the item rather than offer a refund - but if they don't have any in stock they can't replace it and I somewhat doubt that repairing it is an option either.  So that leaves them with a refund or a price reduction (partial refund) - sounds like they've gone for the latter.

What would be the price difference between the bin you bought and one that didn't have the automatic closing feature?  Is it more than 25% of the price -  as that would be the *least* amount I'd be willing to take.

MattMattMattUK

GDB2222 said:

The most practical approach is to invoke the Amazon A-Z guarantee.
https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=GQ37ZCNECJKTFYQV

I tend to avoid small third party sellers on Amazon, as not worth the trouble. 

I agree, unless they are a proper known party selling through Amazon, some main brands sell themselves, but use Amazon for logistics purposes so I would use them, but not the generic/random third parties and especially not the ones that do not even have a legal presence in the UK/EU.

GDB2222

Ergates said:

laserbeam said:

In April my wife bought a self closing bin from Amazon and it has now developed fault and does not close on it's own we contacted Amazon who say they no longer deal with the seller they suggested we contact the seller which we did and they said if the item was usable they would give us a refund of 25% they said they have no stock of this item.We would want a full  refund for this item as it does not do do what it is meant to do and another problem is we no longer have the box the item came in.Any advice would be appreciated.

As you would be returning the item because it is faulty (rather than just a chance of mind) you don't need the original packaging.

As the fault developed within 6 months then the default position is that it is due to a manufacturing defect rather than misuse and it would be on the retailer to demonstrate otherwise.  They do have the right to either replace or repair the item rather than offer a refund - but if they don't have any in stock they can't replace it and I somewhat doubt that repairing it is an option either.  So that leaves them with a refund or a price reduction (partial refund) - sounds like they've gone for the latter.

What would be the price difference between the bin you bought and one that didn't have the automatic closing feature?  Is it more than 25% of the price -  as that would be the *least* amount I'd be willing to take.

If the key feature of this particular bin is that it self-closes, and it stops doing that, is it reasonable to expect the OP to settle for an ordinary bin and a modest cash settlement?

I agree that the OP is being over-optimistic, as he seems to want his money back and to keep the bin. 

I'm a little worried that there might be operator involved, as on another thread the OP asked how to open the door of his new microwave oven. (He needed to press the door open button.)

GDB2222

The OP seems to have a lot of issues with techy products:

• No sound on my Laptop
• Problems with new Phone
• Problem Transfering photos to laptop
• My laptop will not operate wirelessly
• Problem with my TV
• Problem with Keyboard
• Grid lines missing in Exel 2003
• Ink Problem with Printer
• How to connect three units
• Email Problem
• Problem with my TP Link adapters
• Getting Lines to Print on Exel Spreadsheet
• Unable to send Emails

Ergates

GDB2222 said:

Ergates said:

laserbeam said:

In April my wife bought a self closing bin from Amazon and it has now developed fault and does not close on it's own we contacted Amazon who say they no longer deal with the seller they suggested we contact the seller which we did and they said if the item was usable they would give us a refund of 25% they said they have no stock of this item.We would want a full  refund for this item as it does not do do what it is meant to do and another problem is we no longer have the box the item came in.Any advice would be appreciated.

As you would be returning the item because it is faulty (rather than just a chance of mind) you don't need the original packaging.

As the fault developed within 6 months then the default position is that it is due to a manufacturing defect rather than misuse and it would be on the retailer to demonstrate otherwise.  They do have the right to either replace or repair the item rather than offer a refund - but if they don't have any in stock they can't replace it and I somewhat doubt that repairing it is an option either.  So that leaves them with a refund or a price reduction (partial refund) - sounds like they've gone for the latter.

What would be the price difference between the bin you bought and one that didn't have the automatic closing feature?  Is it more than 25% of the price -  as that would be the *least* amount I'd be willing to take.

If the key feature of this particular bin is that it self-closes, and it stops doing that, is it reasonable to expect the OP to settle for an ordinary bin and a modest cash settlement?

I agree that the OP is being over-optimistic, as he seems to want his money back and to keep the bin. 

I'm a little worried that there might be operator involved, as on another thread the OP asked how to open the door of his new microwave oven. (He needed to press the door open button.)

Well, that would depend on the price difference vs the amount offered.

So, if a normal bin was £75* and a self closing one was £100, and the company offered 25%, then you might consider that reasonable.    If a normal bin was £10 and a self closing one was £100 and the company offered 25%, then I wouldn't consider that adequate.  

I'm not entirely sure what a self closing bit is tbh, so I can't imagine how much more than a normal bin they might cost.

* numbers picked to make the maths easy, not as realistic amounts for a bin!!

GDB2222

If, say, you couldn't use a bin unless it had this feature, nothing short of a new bin or a full refund would do really.

Supposing you ordered a pair of gloves, and one fell apart after a short time, would you really accept a 50% refund?

ThumbRemote

Ergates said:

GDB2222 said:

Ergates said:

laserbeam said:

In April my wife bought a self closing bin from Amazon and it has now developed fault and does not close on it's own we contacted Amazon who say they no longer deal with the seller they suggested we contact the seller which we did and they said if the item was usable they would give us a refund of 25% they said they have no stock of this item.We would want a full  refund for this item as it does not do do what it is meant to do and another problem is we no longer have the box the item came in.Any advice would be appreciated.

As you would be returning the item because it is faulty (rather than just a chance of mind) you don't need the original packaging.

As the fault developed within 6 months then the default position is that it is due to a manufacturing defect rather than misuse and it would be on the retailer to demonstrate otherwise.  They do have the right to either replace or repair the item rather than offer a refund - but if they don't have any in stock they can't replace it and I somewhat doubt that repairing it is an option either.  So that leaves them with a refund or a price reduction (partial refund) - sounds like they've gone for the latter.

What would be the price difference between the bin you bought and one that didn't have the automatic closing feature?  Is it more than 25% of the price -  as that would be the *least* amount I'd be willing to take.

If the key feature of this particular bin is that it self-closes, and it stops doing that, is it reasonable to expect the OP to settle for an ordinary bin and a modest cash settlement?

I agree that the OP is being over-optimistic, as he seems to want his money back and to keep the bin. 

I'm a little worried that there might be operator involved, as on another thread the OP asked how to open the door of his new microwave oven. (He needed to press the door open button.)

Well, that would depend on the price difference vs the amount offered.

So, if a normal bin was £75* and a self closing one was £100, and the company offered 25%, then you might consider that reasonable.    If a normal bin was £10 and a self closing one was £100 and the company offered 25%, then I wouldn't consider that adequate.  

I'm not entirely sure what a self closing bit is tbh, so I can't imagine how much more than a normal bin they might cost.

* numbers picked to make the maths easy, not as realistic amounts for a bin!!

You're missing the key information here that any decision on accepting a price reduction is down to the consumer. The retailer can offer whatever they want, but it's the customers choice if they accept it or not. They can't be forced to accept a defective product, however reasonable (or otherwise) the retailers price reduction offer. 

If the consumer chooses not to accept the price reduction, then it falls back to the standard repair/refund/replace remedies. 

Ergates

ThumbRemote said:

Ergates said:

GDB2222 said:

Ergates said:

laserbeam said:

In April my wife bought a self closing bin from Amazon and it has now developed fault and does not close on it's own we contacted Amazon who say they no longer deal with the seller they suggested we contact the seller which we did and they said if the item was usable they would give us a refund of 25% they said they have no stock of this item.We would want a full  refund for this item as it does not do do what it is meant to do and another problem is we no longer have the box the item came in.Any advice would be appreciated.

As you would be returning the item because it is faulty (rather than just a chance of mind) you don't need the original packaging.

As the fault developed within 6 months then the default position is that it is due to a manufacturing defect rather than misuse and it would be on the retailer to demonstrate otherwise.  They do have the right to either replace or repair the item rather than offer a refund - but if they don't have any in stock they can't replace it and I somewhat doubt that repairing it is an option either.  So that leaves them with a refund or a price reduction (partial refund) - sounds like they've gone for the latter.

What would be the price difference between the bin you bought and one that didn't have the automatic closing feature?  Is it more than 25% of the price -  as that would be the *least* amount I'd be willing to take.

If the key feature of this particular bin is that it self-closes, and it stops doing that, is it reasonable to expect the OP to settle for an ordinary bin and a modest cash settlement?

I agree that the OP is being over-optimistic, as he seems to want his money back and to keep the bin. 

I'm a little worried that there might be operator involved, as on another thread the OP asked how to open the door of his new microwave oven. (He needed to press the door open button.)

Well, that would depend on the price difference vs the amount offered.

So, if a normal bin was £75* and a self closing one was £100, and the company offered 25%, then you might consider that reasonable.    If a normal bin was £10 and a self closing one was £100 and the company offered 25%, then I wouldn't consider that adequate.  

I'm not entirely sure what a self closing bit is tbh, so I can't imagine how much more than a normal bin they might cost.

* numbers picked to make the maths easy, not as realistic amounts for a bin!!

You're missing the key information here that any decision on accepting a price reduction is down to the consumer. The retailer can offer whatever they want, but it's the customers choice if they accept it or not. They can't be forced to accept a defective product, however reasonable (or otherwise) the retailers price reduction offer. 

If the consumer chooses not to accept the price reduction, then it falls back to the standard repair/refund/replace remedies. 

I'm aware of that - I'm suggesting the OP might consider it.