British Gas Bills

peter_the_piper

This was found today on the website

14th Jun 2022	£349.43	Bill cancelled & replaced
24th Mar 2022	£722.25	Bill cancelled & replaced
16th Feb 2022	£98.39	Bill cancelled & replaced
10th Dec 2021	£206.20	Bill cancelled & replaced

We have reviewed your direct debit which currently stands at £140.56 and we have replaced it with a new direct debit of £140.56

There is no current bill in the system so I'm at a loss as to what I'm to pay and has it really changed.

I do wish someone would come and sort them out.

maisie_cat

My December. February and May bills were all cancelled and replaced by a 16th June version. The difference between May & June versions was the usage between the Neon Reef closing and the BG opening which up to that point was a gap of 430 kWh in my case. The DD was not changed as a result, but I have manually increased it to give us a buffer in case of extra usage.

pochase

There is  second thread with exactly the same issue, only for him the debit order is increasing also.

https://forums.moneysavingexpert.com/discussion/6366957/british-gas-direct-debit-increases-and-estimated-bills-i-have-smart-meters-and-fixed-until-2023#latest

Are you able to download the bills and check if the meter reads are correct/not estimated?

peter_the_piper

No.I can;t download them. Since they were cancelled you can't see them or download them. The IHD agrees with the details on the web page (when they are there) and I check randomly and the meters more or less agree with the ihd. For the last 4 months the meter reads all agreed, (IHD/Meters/web page)

fly-catchers

Since they cancelled my correct bills and produced one bill. It is still correct for the electricity I have used. But no reference to any Gas usage! That’s going back to April. When will they ever sort it out I wonder?

peter_the_piper

Well there is now a new statement which says its  23rd Jun 2022 £1078.80

Downloaded one gives   :_

Your replacement statement
Your opening balance on
4 Nov 2021
£0.00
Total energy costs £984.62
(including VAT and adjustments)
You’ve paid us £1228.80 CR
Your new balance on
13 Jun 2022
£244.18 CR

So one page says its £1078,  the next one says its £984. I wish they would at least be consistant.

ps. 2 months ago they upped the DD to £140, now they say its to be cut to £112.