MBNA cash transaction charge

born_again

Something else to be aware of here.

As a cash transaction. Odds on it is incurring interest from the day it debited your statement & even if you pay the balance of the statement in full by the due date you will still have interest on the next statement & the one after.

superM

Money transfers use to be treated as purchase trandcations by MBNA. This was changed last year.  They sent couple of reminders via the bill notifying customer of this. 

I don't think you will have any luck.  They have done everything they could have to let the customers know well in advance of the change. 

Potbellypig

zoemk12 said:

Don’t remember getting the letter but at the time I would’ve ignore because I’ve never sent money abroad & had no need to at the time. As I said I look at my stet balance, amount to clear, transactions that’s all. 

Lesson learned then. Before doing something financially you've never done before, you might be best off reading the terms and conditions next time.

MrFrugalFever

That’s quite some charge. I would pay it off ASAP and consider closing the account and finding a CC provider that better suits your needs.

You will not get anywhere challenging this unfortunately.

[Deleted User]

The whole Lloyds stable added in various types of transaction to become cash/cash like transactions about 18 months ago.

I ditched my Halifax Clarity due to this and other issues. 

wolvoman

The Wise website states this:
Your bank might charge some extra fees while paying by card - please read more here.

So it's not hidden at all. Painful lesson OP, I feel for you.

Ganga

Of course you could have contacted them first before transfering the money and saved yourself some hassle but hind sight is a blessing.

MEM62

zoemk12 said:

molerat said:

On every statement it clearly shows all the various charges, they are not hidden in small print.

You can't really say you were unaware of it.

I don’t read all of the small print, for anyone? 

And there lies the source of your problem.  Your complaint has no foundation and the ombudsman is not going to entertain you either.  

molerat

Ganga said:

Of course you could have contacted them first before transfering the money and saved yourself some hassle but hind sight is a blessing.

Why contact them when the information is provided in black and white every month.