Hidenda 22 June at 11:42AM in Reclaim Bank & Credit Card Charges 5 replies 65 views

AllanEv

I e-signed an email from Hidenda, as they asked for it before they could go further in relation to a refund of Marriage Allowance (£1,200 they said). I've checked back and it doesn't say that I was signing a Contract, but they're now alleging that I have. They are now demanding that I go ahead with the claim online, otherwise they will charge mee a fee. Their texts messages don't give a number, so I can't reply. I have replied to two of their emails so far, with queries of my own, but they don't respond to them either. I'm not sure what to do. If I ignore them, will I get a demand for a fee? They are listed on the Govt Action Fraud list, so I think they may be dodgy or unsafe.

zx81

Reads the terms of the contract to see what cancellation fees you would face and see if it's worth paying it and processing the refund yourself.

If there is a fee payable, they will certainly pursue it.

AllanEv

Thanks. However, I don't believe that I am entitled to a refuind of Marriage Allowance anyway. I can't see why. Of course, it's my fault for answering their advert/email in the first place!

dunstonh

I've checked back and it doesn't say that I was signing a Contract, but they're now alleging that I have. 

When you sign something, it is a contract.  It doesn't have to say "this is a contract".  It is an agreement to do something and your commitment.

They are now demanding that I go ahead with the claim online, otherwise they will charge mee a fee. 

A number of these have a timewaster clause in them. 

If I ignore them, will I get a demand for a fee?

Typically, these sorts of companies do go for debt collection agencies.

Read your contract terms and see what it says about charges.

sourcrates

Anything tax related can be re-claimed directly from HMRC, you don`t need any 3rd party.

You can do most things online, from your own tax account nowadays, register through Government gateway.

Sandtree

dunstonh said:

I've checked back and it doesn't say that I was signing a Contract, but they're now alleging that I have. 

When you sign something, it is a contract.  It doesn't have to say "this is a contract".  It is an agreement to do something and your commitment.

Fully agree something doesn't have to be called a contract and indeed you dont need to be warned that what you are signing is a contract either. The act of signing something alone however doesn't make a contract, you still need the basics of offer, acceptance and consideration... verbal contracts are just as binding as signed ones.