EU sender agreed to pay customs charges, but now DHL are contacting me to pay?

BT_Broederbund

Deleted_User said:

MEM62 said:

Deleted_User said:

MEM62 said:

molerat said:

As the importer you are responsible for duties.  

Not necessarily.  If the seller sent the items on a DDP basis the OP would have no charges to pay.  Sounds like the OP may have been taken for a ride by the sender. 

Not necessarily

We ship stuff DDP to our staff and customers in Ireland and FedEx have created accounts in their names and send them invoices for duty. I resorted to putting in red bold on the commercial invoice that they needed to bill us

Then your discussion is with FedEx for not following your instructions.  The recipient is not liable for duties and taxes on DDP shipments.  The problem with a lot of the small parcels operators or the 'express industry' as they like to call themselves is that they have a tendency to make up the rules as they go along.   

It's not FedEx, the Irish customs are charging it, then FedEx are doing what they are told in collecting the charges

I am simply pointing out that even if you send DDP, no guarantee it will be correctly followed

They are not doing what they're told because they're charging the wrong person.

ashe

For dhl and fedex I've always received invoices after delivery, Royal Mail and DPD I've been asked to pay before delivery so it depends how the courier operates