Best alternative to Halifax with following criteria?
in Budgeting & Bank Accounts
15 replies 753 views
I've been pretty happy with Halifax for over 10 years now. Never had any problems or needed any help. Of course, as soon as I have an issue and need to speak to the fraud team, I seem to be disregarded by them. I guess I was lucky with my first phone call because I was only on hold for 20 minutes. after they cut me off though, I've now been waiting with my phone to my ear for an hour. This is no good, I can't rely on these people, there has to be better than this. I always choose services based on customer service. I need them to be there when I need them.
So I have decided to switch account based on this. I am not sure how to know which is the best fit though. I looked at the bank comparison on here, but it only focuses on rewards. I'm not really interested in that, although it's certainly nice, I need a dependable service. One other thing I value is safety from unexpected charges. Halifax doesn't charge any unpaid transaction fee. if I have misjudged something and I don't have the balance to cover a direct debit, they don't punish me for it, they just don't pay it and I can take care of it myself. I appreciate that. So I want a bank that will do the same. also, my credit rating is not amazing. it's not poor, just not amazing.
Does anyone know which bank would be a good fit for me?
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