Cashback denied on HP printer bought from Currys

PTurn3r

I purchased a HP OfficeJet Pro 9019 printer from Currys with a £70 cashback offer.

There were no terms and conditions at all mentioned on the Point of Sale material (not even a note that terms and conditions existed), but when I registered the claim HP required a subscription to HP Instant Ink to qualify for the offer.  I already use HP Instant Ink, which HP say disqualifies me from receiving the cashback.

HP Provided a copy of the Terms and Conditions of the offer, and there is a requirement for a HP Instant Ink subscription, but this was not made clear when I made the purchase and nowhere in the Terms and Conditions does it mention this has to be a "new" subscription.

I am writing to Currys to complain that their PoS material was misleading and I also plan to contact Trading Standards.

I am thinking about making a County Court claim.  

Has anyone else experienced this or had any success in receiving the cashback?

powerful_Rogue

PTurn3r said:

I purchased a HP OfficeJet Pro 9019 printer from Currys with a £70 cashback offer.

There were no terms and conditions at all mentioned on the Point of Sale material (not even a note that terms and conditions existed), but when I registered the claim HP required a subscription to HP Instant Ink to qualify for the offer.  I already use HP Instant Ink, which HP say disqualifies me from receiving the cashback.

HP Provided a copy of the Terms and Conditions of the offer, and there is a requirement for a HP Instant Ink subscription, but this was not made clear when I made the purchase and nowhere in the Terms and Conditions does it mention this has to be a "new" subscription.

I am writing to Currys to complain that their PoS material was misleading and I also plan to contact Trading Standards.

I am thinking about making a County Court claim.  

Has anyone else experienced this or had any success in receiving the cashback?

Do you have a picture of the material that was in Currys? You might struggle with any claim if they said it did contain something about T&C's and you say it didn't.

Don't get your hopes up Trading Standards. It's unlikely you'll get to speak to the them direct and if you do, they will just log it and 99% not act on it. Would be more suitable for the ASA, however you will need a picture of the sign.

PTurn3r

I have photographs of all of the PoS material.

powerful_Rogue

PTurn3r said:

I have photographs of all of the PoS material.

Can you post so we can see?

hareng

Has anyone else experienced this or had any success in receiving the cashback?

Yes but quite a few years ago they didnt pay out on a HP OfficeJet top model bought in store to replace a mail order one returned and claimed for. Got no where after a couple of months with instore bought item, just a straight forward cash back with no ink ties.

Ony lasted a couple of years, glad to see the back of the thing with chipped dated cartridges full but couldnt use.