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Problems with online return

penumbra06 · 2022-06-21 07:22:14

I bought two items online from the same retailer in the same transaction, my card was charged once and I only have one order number. The items were shipped from two locations and I received two parcels, I was told this might happen during the checkout so it wasn’t a surprise. I had to return both items. The retailer has an…

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Jenni_D Posts: 5,428 Forumite

22 June 2022 at 9:49AM edited 22 June 2022 at 9:49AM

Returns of goods not as described should be at the seller's cost not yours. But that boat has sailed for now (although you could chase them for reimbursement of that package's delivery charge).

Bottom line though is as per my previous reply - as you paid the seller (not their agent) for the return then once you've handed them to the seller's agent (RM in this case) then your liability for the goods ends.

Jenni x
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