Eon mess. Help needed

townendtailor

Good morning,

I’m hoping someone can help.

I've had a closed account with Eon for years now and been on a repayment plan but sadly given rising costs, I’ve had to cancel it until I sort finances out and set it up again. However, during that period, it seems Eon don’t actually exist and they are now Eon Next. Bear in mind I haven’t been with Eon for years and currently with Ovo Energy. 

I have reached out through numerous channels - Social Media, phone calls, emails, letters, Resolver complaints - TO NO AVAIL. Any phone number directs me to Eon Next - which is no use to me as I am not an Eon Next customer. Eon next confirm they cannot help me.

My mental health has took an absolutely battering due to this and not much more I can take.

I am still being harassed daily by Eon via SMS, but no one is replying to me and I cannot get through to anyone who can help.

Please help and I’m going in circles.

sourcrates

Just wait until someone can be bothered to write to you, then you can take their details and sort it out, nothing to be worried about, if they want your money, eventually at some point a letter has to be sent.

pochase

Eon customers are being moved to Eon Next.

Have you tried the number below?

townendtailor

pochase said:

Eon customers are being moved to Eon Next.

Have you tried the number below?

Hi - I'm not an Eon customer anymore. This is an account years old. It's not getting moved to Eon next as not active. 

pochase

You were saying you want to contact Eon. I give you a number for Eon. Now you say you are not their customer and don't want to contact them?

What exactly are you looking for?