Stolen car - Admiral insurance total loss valuation is much lower than current market value

murfy92

diystarter7 said:

OP
I'm one of those people that always posts honestly no matter what.
I also ask straight questions

I really thought you'd not get more tha 16kish

Good luck, well done. However, they should have not messaged you about in the first place.

Enjoy your new Kia.

appreciate that ... 

I'm putting the information out there for genuine honest people like us so we don't get fobbed off.
It's an eye-opener how insurance companies try and get away with paying out less. 

SaverRate

OP, thank you for the updates. Will definitely bear with in mind in the future if I am ever in a similar situation as yourself. I honestly thought you wouldn’t get more than the 1st offer! 

Sandtree

8 weeks is how long they get to respond to your complaint before you can escalate it to the Ombudsman for not having had an answer. Most complaints are answered much sooner and if you dont like the answer you can go straight to the ombudsman.

Would be fantastic if the ombudsman resolved complaints in 8 weeks as you suggested but 8 months is much more realistic