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Courier no show compensation?
Barbarford
Posts: 12 Forumite
For the third time is as many months a delivery expected on a weekday has been put out for delivery on the Saturday prior. The tracking App gives the expected time of delivery, an hour long window, and minute by minute details of the drivers location. 'Your driver is 5 minutes away' is followed almost immediately by 'Sorry we missed you'! The photographic evidence is of a random building, not ours. A call to the local depot and a promise that the driver will deliver 'today', is not honoured. 3 hours of my precious time wasted, driving to our business unit, waiting for the courier and he doesn't return.
It's obvious that the driver thinks we won't be open so dupes his employers system by pretending to have attempted delivery. How do I go about getting compensation for my lost time and the inconvenience of leaving a family function in order to meet the couriers promises?
It's obvious that the driver thinks we won't be open so dupes his employers system by pretending to have attempted delivery. How do I go about getting compensation for my lost time and the inconvenience of leaving a family function in order to meet the couriers promises?
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Comments
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Contact the company you purchased from, you have a no enforceable contract with the courier.1
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As the OP is a business there are no consumer rights to breach in this instance. The advice given by @TadleyBaggie is almost certainly correct but there is a small possibility that the OP is the one who has arranged the courier in which case it is the terms of the B2B contract between her business and the courier that apply.
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