'Delivered' item stolen.

elsien

pinkshoes said:

You ordered a parcel and received it the next day. I don't get what the issue is?

As per any delivery, if they leave it in a safe place and you didn't specify safe place and it goes missing then you can make a claim for the parcel not arriving.

If I hadn’t specified a safe place (which I don’t because there isn’t one), I wouldn’t expect them to unilaterally choose one for me. I’d expect either a card to collect myself (Royal Mail) or another attempt at delivery when someone was in. (Other couriers).
Im aware that doesn’t happen (parcel of mine was dumped by Evri in full view of the street) but according to their website it should. Delivery staff not following procedures. 

jon81uk

JustAnotherSaver said:

Personally I don't like no signature for things of this value. If there was the option then I'd have paid even more for signature required.

If you are the recipient its not your problem. The retailer has to get the goods to you, whether they want a signature or not is up to them. If the goods don't arrive, you complain to the retailer and they need to get you a replacement or refund.

Manxman_in_exile

Sandtree said:

Manxman_in_exile said:

If Music Magpie want to dispute it, they do so with Royal Mail and not with you.

This case is fairly simple because the postie noted it as being left in a "secure location" and so the law is clear on who's responsibility it is.

Clearly things get much more messy when its recorded as handed to the resident and the OP denies receipt

But did the postman note that the parcel had been left in a "secure location" in this case?  I didn't think they had.  I think the note just said "parcel left down side of house" according to the OP.

And if the consumer hasn't identified a safe place for the parcel to be left at, does the postman's unilateral decision as to what constitutes a "secure location" necessarily satisfy the delivery requirements of s29?   Consumer Rights Act 2015 (legislation.gov.uk)

JustAnotherSaver

Manxman_in_exile said:

But did the postman note that the parcel had been left in a "secure location" in this case?  I didn't think they had.  I think the note just said "parcel left down side of house" according to the OP.

All the card said was parcel left down side of house.

Well to be more specific it said "left at side door". That's it.

JustAnotherSaver

Sandtree said:

Manxman_in_exile said:

If Music Magpie want to dispute it, they do so with Royal Mail and not with you.

This case is fairly simple because the postie noted it as being left in a "secure location" and so the law is clear on who's responsibility it is.

Clearly things get much more messy when its recorded as handed to the resident and the OP denies receipt

Funny you mention this actually because we're going to go off on a tangent here.

At the weekend I had a few parcels eventually delivered by Amazon. I say delivered - the guy was seen launching them over the front gate landing on the concrete floor.

I'm currently in a Live Chat queue to a company & the wait is long so I was going to bring this up to Amazon. Not that they'd give a damn but it'd make me feel better telling them about it & that I wasn't happy with it.

Even though that'd probably mean all future parcels will be launched on to the house roof.

Anyway, as I go in to my Amazon account, the item I was bothered about the most is the one I chose to click through on to start a chat & next to it it says...

"handed to resident".

I haven't come to fit it in the PC yet. It may well work in which case all's well that ends well ... but it's not the point. Even if it is fine, with the way it was thrown over there would've been every chance that it may well not have been fine.

So me saying this guy launched it is slightly different to "handed to resident".