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Council refuse to refund, will only credit account

19sparks91
Posts: 9 Forumite

We overpaid our council tax for 6 months on a mistaken empty property charge. This has now been resolved and North Tyneside Council have sent us an updated statement saying they owe us £1,180. Three times they said they would process the payment and we could expect it in 1-2 weeks. I rang for the 4th time today and now they are saying they can't refund it and they can only deduct my direct debit payments for this year until it is settled. I would much prefer the money in hand, is there any legislation that says I am entitled to an immediate full refund rather than a credit? Thanks
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No.0
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Odd, my council have always refunded me overpayments - I had it with rental properties that were empty for a while until sold, and when I last moved house, the same. Time to raise an official complaint - at least if that is their policy, why were they telling you different before hand.0
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flashg67 said:Odd, my council have always refunded me overpayments - I had it with rental properties that were empty for a while until sold, and when I last moved house, the same. Time to raise an official complaint - at least if that is their policy, why were they telling you different before hand.
Slightly different with rentals. You would have no ongoing CT debt once sold, so as overpayment couldn't be offset against CT debt you would be refunded. Similarly if you moved house no ongoing CT debt once vacated.
But a CTpayer can request a refund rather than have the money credited to their account. However I do not know if councils are obliged to comply.If you are querying your Council Tax band would you please state whether you are in England, Scotland or Wales0 -
lincroft1710 said:CT is actually due on 1 April. However councils allow payments to be made monthly over either a 10 or 12 month period.
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molerat said:lincroft1710 said:CT is actually due on 1 April. However councils allow payments to be made monthly over either a 10 or 12 month period.0
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Hi everyone, thanks for your replies. I have found the legislation that says various payments options should be available. The only thing is it says nothing about when the council owes you!
I believe they were willing to refund it in the last tax year, but as of April I now owe them this year's £2k, which is why they won't refund only offset.
Just annoying that they agreed to refund in March and I feel like they have deliberately not done it until my next year became due. Crafty!0 -
molerat said:lincroft1710 said:CT is actually due on 1 April. However councils allow payments to be made monthly over either a 10 or 12 month period.If you are querying your Council Tax band would you please state whether you are in England, Scotland or Wales0
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diinozzo said:molerat said:lincroft1710 said:CT is actually due on 1 April. However councils allow payments to be made monthly over either a 10 or 12 month period.as amended byhttps://www.legislation.gov.uk/uksi/2012/3086/made item 2.13
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