Booked refundable ticket / company refusing refund / Amex saying not their problem

Sandtree

Mm12345 said:

Amex never mentioned section 75 (I have gone back to them since). They said their purchase protection is only for items bought in the last 90 days. I am going to call them again on Monday re section 75.  Thank you

A chargeback would be a much quicker process if you are within their time limit, as already mentioned.

S75 will only apply if you have a credit card with them, each ticket was over £100 and you personally purchased directly

born_again

Can't see a chargeback working as it is the OP that has cancelled. They only cover when company cancel & do not refund.
Could also argue the same on S75. But it is going to depend on the exact wording of their anytime refund.

Manxman_in_exile

born_again said:

Can't see a chargeback working as it is the OP that has cancelled. They only cover when company cancel & do not refund.
Could also argue the same on S75. But it is going to depend on the exact wording of their anytime refund.

But wouldn't the OP's basis* for a chargeback be that the ferry company wasn't adhering to their own T&Cs?  The OP is saying that he has a ticket which he is allowed to cancel for a full refund, but they won't refund.  It's not really a question about cancellation(?).


*Having said that, I'm not certain that a breach of contract by the trader is a valid basis for a chargeback claim anyway.  It might be helpful to have a reference somewhere listing what can and cannot be claimed for under chargeback?

Sandtree

born_again said:

Can't see a chargeback working as it is the OP that has cancelled. They only cover when company cancel & do not refund.
Could also argue the same on S75. But it is going to depend on the exact wording of their anytime refund.

How does it not fit into "Goods/Services not as described" - V53/M53 if it was Visa/Mastercard? They were sold as cancelable and have proven not to be

born_again

Only way would be refund not received. But for that you need something to say they have refunded date, amount & last 4 of card. Odds of OP getting that? Given they have already said no.

Not as described would need proof on both refundable & they are not going to refund. But I think it could get bounced back.

Remember chargebacks have to meet Amex criteria (not a expert on these) but We would not touch this case as it really is clutching at straws.