Old council tax "arrears"


My local council recently contacted me re supposed council tax arrears of £1800. As I’ve diligently paid fully and on time as far as my bank records go (7 years) I was surprised and asked for more details. They sent a summary (without supporting paperwork) and it turns out the arrears refer to over 20 years ago – the supposed arrears balance has remained almost unchanged since then.
They’ve advised this balance was included on my annual council tax summary – never took any notice of it as I thought there must be a mistake as they had never actively pursued or questioned this supposed balance in 20 years. I just looked at the monthly payments for the year and dutifully paid.
Now they’re aggressively pursuing these supposed arrears which, as I’ve now retired, am in no position to pay. Has anyone else encountered a similar situation and could recommend a course of action?
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My issue only came to light in Feb 2017 when I received correspondence from the city council stating "here is the documentation you requested(I never requested anything)".
Looking at what was sent out, I spotted 2 errors. The 1st was mine which I made in 2015 so the subsequent error every year to 2017 was compounded. The 2nd was by the council, 33 transactions made from receipt of 2 payments in Nov stood out like a sore thumb.
It took a further 2 years of back & forth to finally get the issue cleared once & for all.
Lincroft1710 has hit the nail on the head.
I believe that you have been hit by "auto allocation to arrears" which pays off arrears leaving the current bill unpaid.
The other "sore thumb" that sticks out is why weren't you summoned for non-payment of the current year? One is normally issued by the end of May if the 1st 2 monthly payments are not received.
Contact the council & request a statement of all payments received. I received one in Feb 2017 that was not requested. I was fortunate in that I only became liable for CT in 2014 making it easier to track down any issues.
My best advice to you is Stay on top of this.