Not possible to submit Meter Readings to British Gas with a Smart Meter?

Barking_Dogs

Long story short, I keep getting hit with massive estimates because my smart meter doesn't seem to work most of the time; 

OP here: https://forums.moneysavingexpert.com/discussion/6363991/british-gas-hitting-me-with-massive-bills-based-on-estimates

I've set myself a reminder to submit an electric and gas meter reading today (as next bill due on the 19th) so I jotted them down, went to British Gas and looked for the page that allows you to submit readings and guess what?

Because I have a smart meter (which doesn't work hence my OP), I can't submit meter readings via their website because "Smart meters work automatically and take all the pain out of managing your energy usage". So I've got to go on their damned chat app and lose another hour of my life just to get the meter reading to them .

Is there an easier way to do this or perhaps can I lose the smart meter and go back to the old way of doing things?

marcia_

 You need to phone and give it, I'm having the same problems with my smart meter. 

 Nope they wont install an old meter once you have a smart meter. Most companies claim not to even have old meters. 

Barking_Dogs

marcia_ said:

 You need to phone and give it, I'm having the same problems with my smart meter. 

 Nope they wont install an old meter once you have a smart meter. Most companies claim not to even have old meters. 

Oh Great :-( Life's just too short for that!