Keebo refusing to refund fraudulent transaction

BIBI67

Hello, I'm not sure what to do and am confused. Keebo has refused to reimburse this fraudulent  transaction for the past 2 days, and i also had more than ten transactions that I did not make were declined a month ago. I have reported these transactions and they have disregarded my emails, as well as my request for a replacement card. Now that this purchase has gone through, they're telling me that my card information isn't safe, despite the fact that I've only used this card once a few months ago and requested a new card . What am I supposed to do now? i am not paying for £329 that i didn’t make. i also have access to this card all the time and hasnt been in anyone’s else possession 

[Deleted User]

If their final decision is that the transactions weren't fraudulent, you'll need to go to FOS.

born_again

Raise a complaint with them. If they do not resolve it in 8 weeks or send a deadlock letter you can go to FOS.