Egg / Barclaycard Debt

After 9 years on DMP I retired and successfully made F&F offers to my husband's creditors using the lump sum from my small personal pension. Only one, Egg card taken over by Barclaycard and managed by Moorcroft Debt Recovery, wasn't accepted. 

After 3 months of jumping threw hoops providing the information Moorcroft requested, they wrote saying the debt was being handed back to Barclaycard. This was in December 2018. 

In December 2021 Barclaycard wrote to my husband informing him the debt had been sold to LC ASSETT 2 sarl in November 2021 and Link Financial would be servicing the account. 

I'm not sure what to do because  I don't understand why 


  • Moorcroft suddenly handed the debt back to Barclaycard

and why

  • Barclaycard did nothing for 3 years and then sold the debt. 


Please can you advise me how to proceed? 

 

«1

Comments

  • TripleH
    TripleH Posts: 3,006
    First Anniversary Name Dropper First Post
    Forumite
    Have you heard from LC Asset SARL?
    How far back does it go and have you done a CCA request in that time?
    May you find your sister soon Helli.
    Sleep well.
  • Enufsed
    Enufsed Posts: 21
    First Post First Anniversary
    Forumite
    Yes, they sent a letter saying Link would be looking after the account. Link have been ringing but unless a message is left the number is blocked. My husband finally had a letter from them last week and I've sent a CCA letter today ny recorded delivery enclosing £1 coin.

    I'm not sure how long my husband had the Egg card, probably late 90s early 00s or even earlier (he actually can't remember now). We'll see how they reply.

    I was mystified though why the debt was handed back to Barclaycard who did nothing for 3 years. If I remember correctly I had a phone conversation with someone from Moorcroft who said not to worry because the debt would have dropped of my husband's credit file.
  • sourcrates
    sourcrates Posts: 28,530
    First Anniversary Name Dropper First Post Photogenic
    Ambassador
    Not every debt is chased all the time, there are periods where nothing happens, Moorcroft will have just been managing the debt for Barclaycard, most likely, when you raise an issue or a dispute, they often just refer both you and the debt back to the the original creditor to deal with.

    Well done on sending the CCA request, although the £1 coin may be an issue, I can say with a high degree of certainty that they will not be able to produce compliant paperwork, lots of egg credit card accounts were unenforceable due to various factors, of course you can never be 100% sure, but let us know what, if anything comes back.
    I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing [email protected]. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter
  • Rob5342
    Rob5342 Posts: 1,357
    First Post First Anniversary Name Dropper
    Forumite
    PRA Group weren't able to produce the CCA for the Egg/Barclaycard debt I had so I decided to stop paying. Make sure you read about CCA requests so you understand what is involved as the collection agencies word their replies to encourage you to pay. With me they said they had requested information from Barclaycard and would send it as soon as it arrived, but nothing ever did. They probably knew it wouldn't but wanted to imply it would. They also sent me a "factsheet" that had one line saying they couldn't take court action if it was unenforceable and most of a page explaining the things they could still do. It was all true bit they had obviously worded it to highlight reasons I should pay, and they had called it a factsheet to imply it was some standard thing.that gets sent.
  • mcpitman
    mcpitman Posts: 1,267
    First Anniversary First Post Name Dropper
    Forumite
    Agree with @Rob5342 many Egg debts will be unenforceable due to CCA issues or lack of copies.

    Life isn't about the number of breaths we take, but the moments that take our breath away. Like choking....
  • Enufsed
    Enufsed Posts: 21
    First Post First Anniversary
    Forumite
    No sign of requested CCA which was delivered and signed for on 24 June 2022 but today my husband received  Statement No. 1 from Link Financial dated 29/05/2022 from 29/11/2021 to 29/05/2022.
    The letter also states "the current arrears represent the outstanding balance as you did not maintain payments in accordance with the terms of the original agreement so the full amount became due". 
    No mention of them chasing Barclaycard for CCA.
    Do we just wait? 


  • sourcrates
    sourcrates Posts: 28,530
    First Anniversary Name Dropper First Post Photogenic
    Ambassador
    Enufsed said:
    No sign of requested CCA which was delivered and signed for on 24 June 2022 but today my husband received  Statement No. 1 from Link Financial dated 29/05/2022 from 29/11/2021 to 29/05/2022.
    The letter also states "the current arrears represent the outstanding balance as you did not maintain payments in accordance with the terms of the original agreement so the full amount became due". 
    No mention of them chasing Barclaycard for CCA.
    Do we just wait? 


    CCA requests can take many months, and are not always acknowledged, don`t expect to hear anything quickly.

    Link will have to go back to Barclaycard in order to obtain the CCA,  if they still have it, or if they can concoct a re-constituted version of it, then they will write to you and tell you.

    If they can`t do either, they should tell you that also.
    I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing [email protected]. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter
  • Enufsed
    Enufsed Posts: 21
    First Post First Anniversary
    Forumite
    My husband has just received another letter from Link Financial. They seem to think they're doing him a favour by offering him the opportunity to clear his debt by monthly instalments even though they're entitled to immediate payment. 

    This is the 2nd letter received since we sent the CCA request June 2022 (delivered and signed for). We acknowledged the first one and sent a copy of the CCA letter. 

    What now, do we sit and wait? 

  • BadDebtor
    BadDebtor Posts: 153
    First Post First Anniversary Name Dropper Combo Breaker
    Forumite
    Ignore them, when you get a letter like this it usually means you are on an autoresponder that will send you a series of letters that usually culminates with an offer of 90% off.  

    I don't engage with these companies because that acknowledges the debt and resets the 6 year wait.  Them writing to you out of the blue suggests they are mindful of new FCA rules coming at end of July so ignore it.  Do not answer calls from numbers not in your address book.  

    If you need a credit record you can choose to pay it off if they offer the 90% off.

    BTW it may have been sent back by Moorcroft because there was no CCA or because they realised there was a defect (such as it becoming statute barred at some point since the original debt.

  • Rob5342
    Rob5342 Posts: 1,357
    First Post First Anniversary Name Dropper
    Forumite
    They often have systems to automatically nag people. Even if it's not enforceable they know some people will get fed up if they may them and pay them just to get them off their backs. I have an unenforceable Egg/Barclaycard debt with PRA and they phone me every two days, and email/write every two weeks telling me how helpful they can be in setting up a payment plan so I can be debt free. They have offered me a 20% discount if I pay in one go but I prefer the 100% discount I already have. I ignore everything they do.

    @BadDebtor what are the new FCA rules you mention?
Meet your Ambassadors

Categories

  • All Categories
  • 341.7K Banking & Borrowing
  • 249.7K Reduce Debt & Boost Income
  • 449.2K Spending & Discounts
  • 233.9K Work, Benefits & Business
  • 606K Mortgages, Homes & Bills
  • 172.5K Life & Family
  • 246.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.8K Discuss & Feedback
  • 15.1K Coronavirus Support Boards