Help with storage heaters, faulty meter - do I need a revised bill?

penfold777

QrizB said:

Exactly what date did the electrician spot the fault, and when did SSE replace it?

It was in February - when the new kitchen was being fitted and he noticed the board was live when it shouldn't be and identified the clock was wrong. SSE engineer then came out and said the motor was burnt out.

Mobtr

penfold777 said:

QrizB said:

Exactly what date did the electrician spot the fault, and when did SSE replace it?

It was in February - when the new kitchen was being fitted and he noticed the board was live when it shouldn't be and identified the clock was wrong. SSE engineer then came out and said the motor was burnt out.

Do you have 3 meters? One standard & 2 off peak? What did SSE change, the meter or the time switch? 

penfold777

Mobtr said:

Do you have 3 meters? One standard & 2 off peak? What did SSE change, the meter or the time switch? 

Yes 3 meters and a clock, the clock motor was burnt out and that is what SSE replaced - installing a whole new clock

pochase

Are you on one of the special three meter tariffs Flexiheat or Superheat?

penfold777

I was only offered Standard & Off-Peak Fx which they say is the cheapest

Mobtr

I think it may be difficult to prove if your usage is more than it should be between November and February as it looks similar before & after & after is when the time switch had been changed. 

It’s certainly worth challenging with your supplier though. 

QrizB

penfold777 said:

QrizB said:

Exactly what date did the electrician spot the fault, and when did SSE replace it?

It was in February - when the new kitchen was being fitted and he noticed the board was live when it shouldn't be and identified the clock was wrong. SSE engineer then came out and said the motor was burnt out.

and

Mobtr said:

I think it may be difficult to prove if your usage is more than it should be between November and February as it looks similar before & after & after is when the time switch had been changed. 

It’s certainly worth challenging with your supplier though. 

I'd go so far as to say that the OP's standard-rate electricity use was a smaller fraction of the total in the autumn than the spring, so the broken time switch might even have been working in their favour..

Mobtr

QrizB said:

penfold777 said:

QrizB said:

Exactly what date did the electrician spot the fault, and when did SSE replace it?

It was in February - when the new kitchen was being fitted and he noticed the board was live when it shouldn't be and identified the clock was wrong. SSE engineer then came out and said the motor was burnt out.

and

Mobtr said:

I think it may be difficult to prove if your usage is more than it should be between November and February as it looks similar before & after & after is when the time switch had been changed. 

It’s certainly worth challenging with your supplier though. 

I'd go so far as to say that the OP's standard-rate electricity use was a smaller fraction of the total in the autumn than the spring, so the broken time switch might even have been working in their favour..

OP doesn’t have an E7 meter, has 3 separate meters, one standard & 2 off peak so the standard usage wouldn’t be affected 

MWT

Mobtr said:

QrizB said:

penfold777 said:

QrizB said:

Exactly what date did the electrician spot the fault, and when did SSE replace it?

It was in February - when the new kitchen was being fitted and he noticed the board was live when it shouldn't be and identified the clock was wrong. SSE engineer then came out and said the motor was burnt out.

and

Mobtr said:

I think it may be difficult to prove if your usage is more than it should be between November and February as it looks similar before & after & after is when the time switch had been changed. 

It’s certainly worth challenging with your supplier though. 

I'd go so far as to say that the OP's standard-rate electricity use was a smaller fraction of the total in the autumn than the spring, so the broken time switch might even have been working in their favour..

OP doesn’t have an E7 meter, has 3 separate meters, one standard & 2 off peak so the standard usage wouldn’t be affected 

Even allowing for that, you would expect the 3 coldest months to be about 2-3x more than the others either side, so the usage is wildly different to what would be expected.

Also there was no delay in fixing the faulty clock once it was reported, so not sure what grounds there could be for revising the bill anyway?

Mobtr

MWT said:

Mobtr said:

QrizB said:

penfold777 said:

QrizB said:

Exactly what date did the electrician spot the fault, and when did SSE replace it?

It was in February - when the new kitchen was being fitted and he noticed the board was live when it shouldn't be and identified the clock was wrong. SSE engineer then came out and said the motor was burnt out.

and

Mobtr said:

I think it may be difficult to prove if your usage is more than it should be between November and February as it looks similar before & after & after is when the time switch had been changed. 

It’s certainly worth challenging with your supplier though. 

I'd go so far as to say that the OP's standard-rate electricity use was a smaller fraction of the total in the autumn than the spring, so the broken time switch might even have been working in their favour..

OP doesn’t have an E7 meter, has 3 separate meters, one standard & 2 off peak so the standard usage wouldn’t be affected 

Even allowing for that, you would expect the 3 coldest months to be about 2-3x more than the others either side, so the usage is wildly different to what would be expected.

Also there was no delay in fixing the faulty clock once it was reported, so not sure what grounds there could be for revising the bill anyway?

It is about 3x on off peak meter A but a bit over 3.5 on off peak meter B. I agree that there is no real grounds for a recalculation but always worth a try