Moving home and suppliers

Jamjam81

Hi, I have just purchased a house which has a pre payment meter with E-on in the property. I do not want this and wish to have a credit meter fitted as I am always in credit and with another supplier who are far cheaper. But E-on are refusing to fit a credit meter in the property and no other companies will take on pre payment customers so until this can be changed I am stuck in an extremely high tariff with a company I do not want to use. Is there any advice out there how I can get this changed as I am being forced to stick with E-on. Thanks in advance 

Mstty

https://www.eonenergy.com/help/billing-and-payments/prepayment.html

On what basis are they refusing to fir a credit meter?

pochase

What do you call a extremely high tariff? Can you tell us the rates and standing charges.

Prepaid is no longer mor expensive for the unit rate with most providers, sometimes even cheaper. Standing charges are usually higher, around 5p for electricity and about 10p for gas.

Is your meter already a smart meter?

Jamjam81

MSTTY Apparently they have a credit checking issue and are not carrying out credit checks etc. There is no issue on my behalf as I have excellent credit, a full time job and currently over £800 in credit with my current supplier. They seem to be just fobbing me off. I have also seen this on there website and have quoted it to them but I am getting nowhere fast. 

Mstty

Jamjam81 said:

MSTTY Apparently they have a credit checking issue and are not carrying out credit checks etc. There is no issue on my behalf as I have excellent credit, a full time job and currently over £800 in credit with my current supplier. They seem to be just fobbing me off. I have also seen this on there website and have quoted it to them but I am getting nowhere fast. 

Raise a complaint with them see where you get is the next step I would take 👍

wild666

If it's a smart prepayment meter do you have an IHD that would definitely say it's a smart meter. They could just alter a few setting on the meter then you have a credit meter. 
If they did a credit check and everything came back OK then there is no reason why they shouldn't either replace the meter, if it's not a smart meter, or change a few settings on the meter to change it to a credit meter. 
If you have a good credit rating then escalate the matter to a complaint. The way I see it is they want to get as much money as possible out of the person by leaving them on prepayment meters.

Jamjam81

pochase said:

What do you call a extremely high tariff? Can you tell us the rates and standing charges.

Prepaid is no longer mor expensive for the unit rate with most providers, sometimes even cheaper. Standing charges are usually higher, around 5p for electricity and about 10p for gas.

Is your meter already a smart meter?

No not a smart meter. I have not got the figures with me but when I sat down last night to compare I reckon it will add about £60-£70 to my bill. 

I can transfer my current tariff (fixed) but only to a credit metered property otherwise they wont take the property on as no prepay customers are being swapped with Eon.  

Jamjam81

Mstty said:

Jamjam81 said:

MSTTY Apparently they have a credit checking issue and are not carrying out credit checks etc. There is no issue on my behalf as I have excellent credit, a full time job and currently over £800 in credit with my current supplier. They seem to be just fobbing me off. I have also seen this on there website and have quoted it to them but I am getting nowhere fast. 

Raise a complaint with them see where you get is the next step I would take 👍

I already have to be told they are not changing them so I have raised with Ofgem already 

Gerry1

Ofgem do not deal with individual complaints.

You need to raise a formal written complaint with E.On (preferably via Royal Mail with a free Certificate of Posting).

You can then go to the Ombudsman upon receipt of a deadlock letter or after eight weeks if they don't send one.

pochase

Not sure if the Ombudsman will be able to help, it is a business decision if they will take you on as a credit customer.

£60 to £70 added to your annual bill from the higher standing charges is possible.

So does that mean the current supplier of your new property is Eon, you are on their deemed tariff/SVT but only on prepaid.

You would like to go back to your old supplier (on your current fix), but they will only take you if you have a credit meter, not on prepaid?

As you don't have a smart meter, even if Eon would allow you to change to credit it would take a while for a new meter to be installed, so your fix will be gone by then. Even worse if it goes to the Ombudsman, even if they decide in your favour the fix will be gone.

Mstty

Alnat1 said:

They also said they had £800 credit with their previous supplier. Doesn't sound like they can't afford the extra £5 a month, more they would rather be able to change suppliers and save that amount.

I've known lots of people to move before the April energy price rises and are not in the brown stuff. Approved for a mortgage but cost of living has hit them by £400-500 a month with shopping fuel energy etc. So £800 might not cut it.

Fingers crossed anyway