Clearscore Alert - Unknown New Account

SeagullFTB

Hi.

I received an email from Clearscore today to say that a new account is being added to my credit file. I haven't applied for anything recently, so this was instantly suspicious. The alert has very limited information and just says new account "Fluid ****".

Obviously I'm concerned that someone may have opened an account in my name. It's definitely not me. I assume the account is linked to Fluid.co.uk (never previously heard of them, but just googled Fluid account). I've tried to phone them and it just cuts me off and I can't find an email address or anything. Does anyone have another suggestion on how to sort this?

Thanks

[Deleted User]

There are various contact methods here.

https://fluid.co.uk/contact-us?m=GOO11&cam=1343039983&adg=53480505746&k=fluid card&SourceCode=9200939AAMIMDPB00100&gclid=CjwKCAjw46CVBhB1EiwAgy6M4nqvv-kNwoQMIC0dtQhPdaveEtZQiWpyRSfhSpA49Wkqu_KqO2jlLhoCEU0QAvD_BwE

You could also dispute it via the CRAs. Make sure you check all your files to see if anything else has appeared.

SeagullFTB

Deleted_User said:

There are various contact methods here.

https://fluid.co.uk/contact-us?m=GOO11&cam=1343039983&adg=53480505746&k=fluid card&SourceCode=9200939AAMIMDPB00100&gclid=CjwKCAjw46CVBhB1EiwAgy6M4nqvv-kNwoQMIC0dtQhPdaveEtZQiWpyRSfhSpA49Wkqu_KqO2jlLhoCEU0QAvD_BwE

You could also dispute it via the CRAs. Make sure you check all your files to see if anything else has appeared.

Thanks. I've tried the phone numbers without success and their online chat service for 'non Fluid customers' goes to a 404 error page. Very helpful!

I've raised a dispute with Equifax via Clearscore.

There's a few other soft searches carried out that I don't recognise, but I used a comparison site for something a couple of weeks ago and think it led to a few different soft searches by various companies.

MrFrugalFever

If a new account has been opened in your name it would have been accompanied by a hard credit search, is there evidence of this?