HSBC mortgage application nightmare!!!

Kerima55

Hello, I could do with some advice. I'm a FTB having a total nightmare getting a mortgage with HSBC. Basically the story is I had a mortgage offer from them with house 1, this purchase fell through and I found house 2 in mid April. My mortgage broker submitted an amendment form (new house, slight longer term, extra £39k in mortgage but LTV remained the same as I put in more deposit). This was mid to end April. I've been told valuation was done mid May. Offer produced last week...for the wrong house (house 1), wrong term, wrong amount, and the current interest rate. 
I'm so cross. My broker is chasing it. But my main concern is are they now going to charge me the current interest rate rather than the lower rate in April when my form went in? This seems entirely unfair - I would be paying thousands of pounds extra simply because they were slow?! It is also now potentially delaying my exchange and completion. I have tried ringing HSBC myself but hit a brick wall and can't seemingly even put in a complaint as they 'dont have my details'. I'm so stressed about it. I would really advise anyone to not go anywhere near HSBC for mortgages, in fact my broker is refusing to use them currently as a result. 
Any help or advice would be much appreciated!
TIA
Keri

K_S

@kerima55 What was the expiry date on the original offer you had for house 1? As long as that offer is valid, and there's no change in LTV, you broker should have been able to change the property on the offer while keeping the same rate.

They are quite slow currently with processing amendments (I had two in the last month where the property had to be changed) but both went through fine without a glitch.

Kerima55

Thanks K_S. The original offer for house 1 expires in sept I'm pretty sure. I've had completely conflicting advice from the bank itself on whether it is possible to change the property and keep the same rate. I would have thought there was a standard rule about this? My broker had mentioned something about having to have 2 products - the original mortgage amount on the original rate and the extra £39k on the new rate.

K_S

@Kerima55 With HSBC, you can definitely change the property without losing the product, as long as your new borrowing requirements and LTV are compatible with the original product. And I was wrong about the expiry of the amended offer, I just checked my two recent cases and each time the reissued offer had a full 180 days to expiry.

I just want to stress here that there might something specific to your case which means that the above doesn't apply, so please only take it as a general comment based on the limited info in your post. Hopefully your broker will sort out an acceptable outcome. Good luck!