Shell Energy IHD and Account Website

Carpetman

6 months ago we had a Smart Meter installed.  The IHD has never communicated with the meter.  Shell tells me it's a known problem but they don't know when it's likely to be rectified.  This is from their sales blurb "You can also see your usage in real-time via your in-home display (IHD), which shows your usage in pounds and pence. You receive an IHD as standard when we install your smart meter."  They now tell me that I can view the usage via my a/c page of their website instead as the IHD doesn't tell me anything - oh yeah, it appears I'm not using any electricity.
"We're experiencing some problems and are working to resolve them as soon as possible."  very helpful - apparently because I have an economy 7 meter the website can't handle the readings.  Shell has just increased my monthly payment by131%, will they use this money to rectify the faults fast or am I dreaming?

[Deleted User]

The UK Government agreed a smart meter programme that gave The DCC the responsibility for the network and all communications hubs. Individual meter and device manufacturers are responsible for their equipment which includes design; build; network certification and firmware updates. When things go wrong, there isn’t much that any supplier can do other than put pressure on the responsible parties. 

The cost of the smart meter programme is being borne by all energy consumers.

That said, all suppliers have to use bespoke secure software - known as an Adapter - to connect their billing and control systems to the DCC Network. If Shell decided to bill on 30 minute usage rather than index readings (as is the case with Octopus) then they should be able to cope with an E48 tariff ( a tariff where the rate changes every 30 minutes such as Octopus Agile).